Client Director

The Specialist Works

Client Director directing 3-4 agency clients for The Specialist Works. Leading best-in-class planning recommendations and managing team member development.

Posted 7/10/2026full-timeLondon • 🇬🇧 United KingdomLeadWebsite

About the role

Key responsibilities & impact

You will be directing the business of 3/4 agency clients, free from the shackles of network agency deals to lead best-in-class planning recommendations.
You’ll also be a leader of people, managing and developing other TSW’ers, like a guiding light; your attitude and positive behaviour will filter through the rest of the team. You’ll have a can-do attitude and an infectious ‘*What’s Possible’ approach *to delivering the best work our clients have seen. You’ll get the best work out of a willing team.

Requirements

What you’ll need

Establish yourself as the lead on your clients’ business, recognised by all as the spearhead for the accounts.
Accountable for owning and interrogating client briefs to produce the highest quality responses. You will be overseeing the planning process from briefing all the way through to campaign evaluation for consistency and future learning.
Effectively plan and communicate cross-channel strategy / approach / planning for current and prospective clients – working closely with our Activation specialists regarding the effective implementation and delivery of campaigns.
Your experience across both Online and Offline channels will be evidence within this. Within Online, we expect the Client Director to understand Online channels and platforms in detail, as part of the wider media mix and the implications they have on account set-up, measurement and ongoing optimisation.
Oversee the performance of your client’s campaigns and proactively identify areas for improvement and optimisations.
Understanding the Client’s business dynamics so we can deliver highly relevant responses to briefs.
Anticipating and resolving client challenges by quickly identifying opportunities and threats. Working closely with the senior team (Group Client Director and Managing Partner), you’ll keep them informed of these and know when they need to step-in.
Providing guidance and training to your team, the wider client team and specialists with ongoing feedback to constantly improve our agency offering.
Be a pivotal part of new business pitch teams, coordinating and presenting responses.

Benefits

Comp & perks

We provide an exciting, fast paced, people first environment that allows everyone to grow, learn and thrive.
We work a 9-day fortnight, meaning staff have every other Friday off!
We’ve built a benefits package that invests in our employees’ long-term personal and professional growth and wellbeing.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Campaign OptimizationOnline Channel UnderstandingOffline Channel UnderstandingPlanning Process OversightPerformance Analysis

Soft Skills

Positive AttitudeTeam DevelopmentProblem SolvingCommunicationGuidance and Training