The IT Director is responsible for leading the planning, development, implementation, security, and ongoing maintenance of the organization’s information systems, infrastructure, and technology operations.
This role ensures technology solutions effectively support and advance the organization’s business objectives.
The IT Director will drive the execution of the organization’s technology strategy, including identifying and recommending innovative solutions, evaluating emerging technologies, and ensuring the effective management of systems, applications, and infrastructure.
Responsibilities include overseeing systems analysis, conducting feasibility studies, and guiding the selection, implementation, and optimization of hardware and software solutions.
This role is also accountable for ensuring the integrity, security, and scalability of IT systems while delivering reliable, efficient, and customer-focused technology services that support organizational needs.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field from an accredited college or university; or an equivalent combination of education and relevant experience required.
Minimum 10 (10) years of progressive experience in information technology, including at least three (3) years in a leadership or management capacity overseeing IT operations.
Experience in a performing arts, venue, hospitality, or similar service-oriented environment preferred.
Demonstrated expertise in IT infrastructure, systems administration, and core business applications, with a strong understanding of governance frameworks, cybersecurity best practices, data protection, and business continuity/disaster recovery planning.
Experience managing vendor relationships, contracts, and third-party service providers, including negotiation, performance oversight, and ensuring service level agreements (SLAs) are met.
Proven ability to develop and execute IT strategy aligned with organizational goals, including evaluating emerging technologies, leading system implementations, and driving continuous improvement initiatives.
Demonstrated leadership experience with a proven track record of building, mentoring, and developing high-performing teams, fostering a culture of accountability, collaboration, and continuous improvement.
Excellent communication and interpersonal skills, with the ability to translate complex technical concepts into clear, actionable insights for non-technical stakeholders and senior leadership.
Proven project management and organizational skills, with the ability to lead multiple initiatives simultaneously, prioritize effectively, and deliver results in a fast-paced, dynamic, and service-oriented environment.
Exceptional critical thinking, problem-solving, and decision-making skills, with the ability to assess complex situations, evaluate data, and implement effective solutions.
Financial acumen with the ability to develop, manage, and monitor departmental budgets, ensuring fiscal responsibility and alignment with organizational priorities.
Ability to analyze, interpret, and report on data to support informed decision-making and operational improvements.
Highly organized with strong attention to detail and the ability to manage competing priorities while meeting deadlines.
Self-motivated and results-driven, demonstrating sound judgment, accountability, and the ability to work both independently and collaboratively with minimal supervision.
Demonstrated leadership with the ability to motivate teams, foster professional growth, and cultivate a culture of innovation, excellence, and shared success.
Strong knowledge of server infrastructure, including virtual environments, storage solutions, and cloud-based systems.
Advanced experience in network administration, including performance optimization, security, and infrastructure management.
Proficiency with Microsoft Office 365 applications, including Outlook, Excel, and related collaboration tools.
Experience with hardware lifecycle management, including system upgrades, capacity planning, and performance optimization.
Working knowledge of telecommunications systems, including Voice over IP technologies.
Understanding of network infrastructure components, including MDF/IDF environments and structured cabling systems.
Familiarity with AV and IT systems integration to support operational and event-based technology needs.

Benefits

Comprehensive health, dental, and vision insurance plans
Employee Assistance Program- including counseling, wellness programs, and financial support services.
Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars.
Flexible Time Off Policy
Paid Holidays and Personal Holiday Time
401(k) retirement savings plan eligibility on your start date with employer match
Employer-paid disability insurance coverage
Supplemental benefits offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts.
Safe and paid parking on-site
Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events
Professional development and career growth opportunities
Discounts on Starbucks products and merchandise

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT infrastructuresystems administrationcybersecuritydata protectionbusiness continuity planningdisaster recovery planningnetwork administrationserver infrastructurehardware lifecycle managementAV and IT systems integration

Soft Skills

leadershipcommunicationinterpersonal skillsproject managementorganizational skillscritical thinkingproblem-solvingdecision-makingself-motivatedresults-driven