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Service Desk Administrator
The Salvation Army in CanadaService Desk Administrator providing first-line IT support during contract role at The Salvation Army. Responding to IT requests and performing troubleshooting in a mission-driven environment.
About the role
Key responsibilities & impact- Respond to IT support requests via phone, email, and web portal
- Perform basic troubleshooting for hardware, software, and connectivity issues
- Create, modify, and disable user accounts following established procedures
- Prepare, configure, and deploy laptops and mobile devices
- Log, track, and escalate incidents in the Help Desk system
- Assign tickets to appropriate IT team members
- Support software deployments and IT reporting as needed
Requirements
What you’ll need- Strong understanding of IT or technical support work
- Strong customer service and communication skills
- Experience with Windows desktops/laptops and Microsoft applications
- Basic knowledge of hardware, networking, and diagnostic tools
- Organized, detail-oriented, and able to multitask
- Calm, empathetic approach to supporting end users
- Interest in working within an ITIL-based service environment
Benefits
Comp & perks- health and dental benefits
- paid vacation and sick time
- RRSP’s
- opportunities for professional development and skills expansion
- flexibility at work
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootinguser account managementhardware supportsoftware supportnetworkingdiagnostic toolsWindowsMicrosoft applicationssoftware deploymentincident management
Soft Skills
customer servicecommunicationorganizationdetail-orientedmultitaskingempathycalmness