The Salvation Army in Canada

Service Desk Administrator

The Salvation Army in Canada

contract

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$44,262 - CA$66,393 per year

About the role

  • Respond to IT support requests via phone, email, and web portal
  • Perform basic troubleshooting for hardware, software, and connectivity issues
  • Create, modify, and disable user accounts following established procedures
  • Prepare, configure, and deploy laptops and mobile devices
  • Log, track, and escalate incidents in the Help Desk system
  • Assign tickets to appropriate IT team members
  • Support software deployments and IT reporting as needed

Requirements

  • Strong understanding of IT or technical support work
  • Strong customer service and communication skills
  • Experience with Windows desktops/laptops and Microsoft applications
  • Basic knowledge of hardware, networking, and diagnostic tools
  • Organized, detail-oriented, and able to multitask
  • Calm, empathetic approach to supporting end users
  • Interest in working within an ITIL-based service environment
Benefits
  • health and dental benefits
  • paid vacation and sick time
  • RRSP’s
  • opportunities for professional development and skills expansion
  • flexibility at work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootinguser account managementhardware supportsoftware supportnetworkingdiagnostic toolsWindowsMicrosoft applicationssoftware deploymentincident management
Soft Skills
customer servicecommunicationorganizationdetail-orientedmultitaskingempathycalmness