Program Manager – Outer South Youth Services

The Salvation Army Australia

Program Manager leading Youth Homelessness programs across Frankston & Peninsula and Gippsland regions. Ensuring service quality and positive outcomes for young people.

Posted 6/20/2026full-timeFrankston • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead operational delivery of all Youth Services programs across the Frankston and Peninsula region, ensuring quality, compliance and strong client outcomes.
Provide supervision and performance management to Client Services Coordinators and frontline teams, building capability and maintaining consistent practice standards.
Oversee program performance, including KPIs, accreditation requirements, budgets, staffing levels and resource utilisation.
Drive service development and improvement, contributing to state-wide planning, national frameworks, research and evaluation initiatives.
Strengthen partnerships and sector presence, representing TSA in regional forums and maintaining strong relationships with community partners and service providers.

Requirements

What you’ll need

Degree qualification in Social Work, Welfare, Community Development or a related field, with relevant senior management experience.
High‑level understanding of contemporary youth work practices, youth homelessness and Youth Justice systems.
Demonstrated experience leading teams, managing performance and building positive, accountable workplace culture.
Strong capability in operational management, including risk management, governance, budgeting, workforce planning and service compliance.
Experience contributing to sector leadership, advocacy, policy development or community/government bodies.
Commitment to culturally safe, inclusive and trauma‑informed practice.
A current Employee Working with Children Check.
A current Victorian Driver’s Licence.

Benefits

Comp & perks

Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
Generous Paid Parental leave for primary (12 weeks) & secondary carers.
Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year for other TSA programs or activities.
Access to EAP and health & wellness initiatives incl Fitness Passport.
Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days).
Ongoing training and development opportunities that enhance on the job skills and proficiency.
Rewarding and fulfilling purpose driven careers that have positive and sustainable/social impacts.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational managementrisk managementgovernancebudgetingworkforce planningservice complianceperformance managementyouth work practicesyouth homelessnessYouth Justice systems

Soft Skills

leadershipteam managementaccountabilitybuilding positive workplace culturerelationship managementcommunicationcollaborationadvocacycultural safetytrauma-informed practice

Certifications

Degree in Social WorkDegree in WelfareDegree in Community DevelopmentEmployee Working with Children CheckVictorian Driver’s Licence