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Executive Personal Assistant – Principal Adviser
The Sales CentreExecutive Personal Assistant managing operations for a financial planning firm in South Africa. Supporting the Principal Adviser to ensure clients feel informed and organized.
About the role
Key responsibilities & impact- Proactively manage and prioritise the adviser’s diary
- Triage inbox and route communication appropriately
- Identify what needs the adviser’s attention vs what can be handled elsewhere
- Prepare for meetings (documents, agendas, context)
- Capture actions and ensure they are completed
- Act as a key point of contact for client queries (non-advice)
- Manage and track client journeys across: Mortgages, Protection & insurance, Investments & financial planning reviews, Estate planning
- Keep clients updated in clear, plain English
- Create, assign and track tasks across the business
- Coordinate with internal support and external providers
- Maintain CRM accuracy and document organisation
- Monitor workflows and ensure nothing stalls or gets lost
- Identify and improve inefficient processes
- Work closely with a virtual assistant and external partners
- Ensure tasks are clearly defined and followed through
- Confidently follow up and keep people accountable
- Coordinate blog uploads, newsletters and updates
- Assist with client communications in a clear, friendly tone
- Support relationship tracking and reporting
- Support file preparation and internal checks
- Maintain organised, accurate records
- Assist with process documentation and ongoing improvements
Requirements
What you’ll need- Experience supporting a senior professional or business owner
- Strong organisational and prioritisation skills
- Comfortable managing multiple moving parts at once
- Excellent written and verbal communication in plain English
- High level of discretion and professionalism
Benefits
Comp & perks- 10 days PTO monthly accumulated
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
organisational skillsprioritisation skillswritten communicationverbal communicationdiscretionprofessionalismtask managementprocess improvementclient communicationcoordination