Customer Support & Success Assistant, Part-Time

The Sales Centre

Customer Support & Success Assistant providing technical support for a rapidly growing software business. Focused on troubleshooting, customer success, and maintaining high satisfaction.

Posted 5/18/2026part-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide technical support to customers using the platform
Troubleshoot and resolve platform-related issues
Assist customers with navigating and understanding system functionality
Escalate more advanced technical issues where necessary
Help maintain high customer retention and satisfaction
Assist in building support documentation and knowledge bases
Work alongside AI support tools and support automation systems
Identify recurring customer issues and suggest process improvements

Requirements

What you’ll need

Previous experience in a technical customer support or customer success role
Strong troubleshooting and problem-solving abilities
Comfortable learning and working with software platforms
Excellent written and verbal communication skills
Experience using support platforms such as Zendesk, Fin, Intercom, or similar
Ability to explain technical concepts in a simple and user-friendly way
Strong attention to detail and ability to work independently
Bonus Experience: Experience with GoHighLevel SaaS or property software experience
Experience implementing support systems, AI support tools, or knowledge bases

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account The Sales Centre Website LinkedIn All Job Openings 1 - 10 employees 🤝 B2B ☁️ SaaS B2B
Marketing
SaaS The Sales Centre is a company that specializes in providing outsourced sales and marketing services, helping businesses scale and grow by managing their sales functions externally. They offer a range of services including marketing and lead generation, sales outsourcing, and sales consultancy. Their services are designed to allow businesses to focus on core operations by taking on tasks such as lead generation and client acquisition, especially useful for resource-strained teams and small to medium-sized enterprises. The Sales Centre acts as a growth partner for businesses entering new markets, offering scalable solutions to maintain sales momentum and adapt to evolving growth strategies. As certified HubSpot Solutions Partners, they also offer CRM setup, implementation, and training to enhance business operations. Customer Support & Success Assistant, Part-Time Job not on LinkedIn 🔥 0 minutes ago 🇿🇦 South Africa – Remote ⏱ Part Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide technical support to customers using the platform
Troubleshoot and resolve platform-related issues
Assist customers with navigating and understanding system functionality
Escalate more advanced technical issues where necessary
Help maintain high customer retention and satisfaction
Assist in building support documentation and knowledge bases
Work alongside AI support tools and support automation systems
Identify recurring customer issues and suggest process improvements 🎯 Requirements
Previous experience in a technical customer support or customer success role
Strong troubleshooting and problem-solving abilities
Comfortable learning and working with software platforms
Excellent written and verbal communication skills
Experience using support platforms such as Zendesk, Fin, Intercom, or similar
Ability to explain technical concepts in a simple and user-friendly way
Strong attention to detail and ability to work independently
Bonus Experience: Experience with GoHighLevel SaaS or property software experience
Experience implementing support systems, AI support tools, or knowledge bases Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Scheduling and Customer Support Virtual Assistant 🕒 April 21 Assist World 51 - 200 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Virtual Assistant supporting scheduling, inbound communication, and operational coordination for a mobile swim school. Candidate must be highly organized and capable of working independently in a fast-paced environment. 🇿🇦 South Africa – Remote 💵 $700 - $800 / month ⏱ Part Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Tech Support Specialist, Website & Platform Support 🕒 March 20 InLogic 1 - 10 👥 HR Tech 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Tech Support Specialist diagnosing technical issues across WordPress websites and maintaining client platforms. Focus on resolving bugs and supporting integrations for smooth operations. 🇿🇦 South Africa – Remote 💵 £40 - £50 / hour ⏱ Part Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

troubleshootingproblem-solvingsupport documentationknowledge basessupport systemsAI support toolsGoHighLevelSaaSproperty software

Soft Skills

customer supportcustomer successwritten communicationverbal communicationattention to detailindependenceprocess improvement