Customer Success Manager – Scaled

The Renaissance Network, Inc.

Customer Success Manager working with educators and administrators to ensure they derive maximum value from Renaissance's solutions. Driving renewals and customer satisfaction to achieve successful student learning outcomes.

Posted 5/16/2026full-timeRemote • Illinois • 🇺🇸 United StatesJunior💰 $60,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a high-volume portfolio (300–350 accounts / ~$2.5M ARR), driving renewals, retention, and customer value through proactive risk mitigation
Execute a scaled engagement strategy, segmenting customers by ARR and leveraging a mix of automated, 1:many, and targeted high-touch interactions
Deliver value through data-driven insights, including customer health scores, usage trends, and adoption metrics to prioritize outreach and reduce churn risk
Lead key customer initiatives (e.g., back-to-school readiness, business reviews) aligned to customer goals and outcomes
Partner closely with Sales to identify and support expansion opportunities across accounts
Utilize tools such as Salesforce, Gainsight, and Outreach to manage customer success activities at scale
Act as the customer advocate by surfacing insights, resolving risks, and collaborating cross-functionally to improve the customer experience

Requirements

What you’ll need

1-3 years of experience in Customer Success, Account Management, Renewals, or Sales
Experience managing a high-volume or scaled book of business preferred
Strong analytical and organizational skills with the ability to manage multiple priorities efficiently
Excellent communication and relationship-building skills across a variety of stakeholders
Demonstrated ability to use data and insights to drive customer outcomes and retention.

Benefits

Comp & perks

World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
Health Savings and Flexible Spending Accounts
401(k) and Roth 401(k) with company match
Paid Vacation and Sick Time Off
12 Paid Holidays
Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
Tuition Reimbursement
Life & Disability Insurance
Well-being and Employee Assistance Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data-driven insightscustomer health scoresusage trendsadoption metricsrisk mitigationcustomer retentionaccount managementrenewalscustomer success

Soft Skills

analytical skillsorganizational skillscommunication skillsrelationship-building skillsability to manage multiple priorities