Senior Applications Administrator

The Recording Academy

Senior Applications Administrator at the Recording Academy managing SaaS applications like Canto, Swoogo, and Airtable. Focus on onboarding users, troubleshooting, and optimizing application usage for various stakeholders.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $46 - $51 per hourWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Administer and support a portfolio of SaaS applications.
Manage user access, roles, permissions, and license allocation.
Act as the primary IT point of contact for supported applications.
Troubleshoot application issues and coordinate resolution with vendors.
Partner with business stakeholders to gather requirements and improve tool adoption.
Administer generative AI applications.
Quickly learn new technologies as needed.
Maintain documentation, standards, and best practices for application administration.
Support renewals, compliance, and vendor relationship management.
Monitor system performance, efficiency, and use.
Monitor tickets and respond to daily support requests and resolve issues.
Design job system job aids and develop user training.

Requirements

What you’ll need

Bachelor’s degree in computer science, information technology, or related field
5+ years of experience administering enterprise and/or business SaaS applications in a mid to large enterprise IT environment
Hands-on experience managing user access, roles, permissions, and licensing across multiple platforms
Experience administering tools such as Canto, Swoogo, Airtable, Slack or similar platforms
Previous DAM experience a plus
Experience with vendor management, renewals, and license optimization
Experience utilizing generative AI with applications for developing automations
Basic understanding of integrations, SSO, and identity management (e.g., SAML, Okta, Azure AD)
Strong troubleshooting skills with the ability to diagnose application issues and coordinate resolution with vendors
Experience working directly with business stakeholders to gather requirements and support application needs
Familiarity with SaaS security concepts, access controls, and compliance best practices
Strong documentation and organizational skills, with the ability to manage multiple applications simultaneously
Application implementation experience preferred
Excellent communication skills and attention to detail with the ability to translate technical concepts for non-technical users
Willingness and availability for some travel as needed for periodic team meetings.

Benefits

Comp & perks

medical coverage
dental coverage
vision coverage
401k match
generous paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS administrationuser access managementroles and permissions managementlicense allocationtroubleshootinggenerative AI applicationsvendor managementintegrationsSSOidentity management

Soft Skills

strong troubleshooting skillsexcellent communication skillsorganizational skillsattention to detailability to gather requirementsability to manage multiple applicationsability to translate technical conceptswillingness to travel

Certifications

Bachelor’s degree in computer scienceBachelor’s degree in information technologyrelated field degree