Customer Experience Specialist – Sales Associate

The RealReal

. Educate customers on The RealReal’s mission of sustainable fashion and business structure .

Posted 4/30/2026full-timeGreenwich • Connecticut, New York • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $25 per hourWebsite

Tech Stack

Tools & technologies

iOS

About the role

Key responsibilities & impact

Educate customers on The RealReal’s mission of sustainable fashion and business structure
Drive sales through customer engagement, suggestive selling, and sharing product knowledge
Clearly communicate our consignment process and set proper expectations with the consignor during drop off
Carefully review and process all items for shipment, ensuring they are cataloged and up to TRR quality standards
Ensure product is handled to the highest quality standards
Provide a high level of service while navigating multiple customer journeys simultaneously
Educate customers on The RealReal mission and business structure
Build brand loyalty by delivering a best in class customer experience
Outreach daily to existing customers to drive traffic to retail store
Support consignor relations issues
Assist with opening and closing procedures
Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards
Other duties as assigned

Requirements

What you’ll need

1+ years retail experience in a customer or business-facing position
Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends
Dedication to delivering an elevated experience to both customers and employees
Ability to problem solve in order to meet the needs of customers
A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times
Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance
Comfortability with ambiguity and finding creative solutions by taking appropriate partnerships to achieve desired outcome
Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration
Ability to excel in a dynamic, fast paced environment
Previous luxury/consignment retail experience (preferred)
Proficiency with Google Suite and Salesforce (preferred)
Experience using Mac iOS operating system (preferred)

Benefits

Comp & perks

$750/month bonus (at target)
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental, Vision & Commuter Benefits (applicable locations)
Paid Parental Leave
9 Paid Company Holidays
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

retail experiencecustomer engagementsuggestive sellingproduct knowledgeproblem solvingorganizational skillstime managementluxury retail experienceconsignment processquality standards

Soft Skills

customer servicepositive demeanorintegrityprofessionalismreceptiveness to feedbackcreativityadaptabilityability to balance prioritiesability to work under stressdedication to customer experience