THE rAVe Agency

Customer Support

• Provide operational support to the sales team
• Manage client communications and track pipeline activity
• Ensure internal systems and workflows remain accurate and up to date
• Support the sales process through organization, proposal development, and execution
• Prepare client-facing materials and ensure smooth handoffs to the project team
• Draft and send follow-up communications
• Coordinate meeting scheduling and manage calendars with clients and internal stakeholders
• Maintain CRM accuracy and document pipeline activity, client notes, and next steps
• Track proposals, client responses, contract terms, renewals and sponsorship timelines
• Assist with building and formatting client proposals, scopes of work, and quotes
• Prepare and transition finalized scope details into project management tools
• Coordinate internal scope alignment prior to contract execution
• Support organization and upkeep of CRM, PandaDoc and internal workflows as needed

Sales Support Specialist