IT Support Specialist – More & ESN
The Quality Group
full-time
Posted on:
Location Type: Hybrid
Location: Elmshorn • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
MacOS
About the role
- You are the first point of contact for support requests via phone or the ticketing system
- You install, configure and update software applications
- You assist with hardware issues such as desktops, laptops, printers and other devices
- You manage user accounts and access rights
- You prepare and configure end-user devices for new employees
- You document support requests, solutions and workflows in detail
- You escalate complex requests to the appropriate support level
Requirements
- You have completed formal IT training or hold a comparable qualification
- You have experience in an IT service desk or customer support role
- You have good knowledge of Microsoft Windows, macOS and Office applications
- You possess a basic understanding of network technologies and IT infrastructure
- You are a team player, communicative and service-oriented
- You find pragmatic solutions and remain composed under pressure
- You are willing to learn and adapt quickly to new technologies
- You are fluent in German and English
Benefits
- Attractive employee discounts on ESN & More products
- Flexible working hours & home office options
- Subsidies for mobility & fitness (e.g., Wellpass, Deutschlandticket)
- Company pension scheme
- Workation options and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT service desksoftware installationsoftware configurationhardware troubleshootinguser account managementnetwork technologiesIT infrastructureMicrosoft WindowsmacOSOffice applications
Soft skills
team playercommunicationservice-orientedproblem-solvingcomposure under pressureadaptabilitywillingness to learn
Certifications
formal IT trainingcomparable qualification