Senior Payroll Administrator

The PSSG

Senior Payroll Administrator managing end-to-end payrolls for clients. Working in a hybrid environment at Cintra with a focus on team collaboration and accuracy.

Posted 6/29/2026full-timeNewcastle upon Tyne • 🇬🇧 United KingdomSenior💰 £31,750 - £36,250 per yearWebsite

About the role

Key responsibilities & impact

Process a portfolio of client payrolls end to end within agreed timeframes, including complex payrolls, manual calculations, and statutory payment schedules
Submit RTI and pension files, process HMRC and third party payments, and liaise directly with HMRC on client matters
Perform manual calculations covering starters and leavers, tax and NI, student loans, pensions, apprenticeship levy, employment allowance, and Small ER relief
Carry out payroll corrections and EYUs, and use imports, reports, and functions to support efficient data processing.
Build and maintain strong relationships with your client portfolio — liaising regularly and holding service review meetings
Act as a professional and knowledgeable point of contact, handling queries and complaints with confidence and composure
Serve as the first point of contact for Payroll Administrators' queries, checking colleagues' payrolls and supporting accuracy across the team
Hold training sessions with junior colleagues on payroll processes and legislation, and monitor their progress and development needs
Work closely with the Payroll Manager to create and improve procedures, and step up to cover the Manager when needed
Take an active role in ensuring the smooth day-to-day running of the team

Requirements

What you’ll need

3 or more years of end-to-end payroll experience with a strong working knowledge of payroll systems
Excellent understanding of HMRC legislation, statutory payments, pensions, and auto-enrolment rules
Confident with manual calculations — starters and leavers, tax and NI, student loans, apprenticeship levy, employment allowance, and Small ER relief
High-level attention to detail and strong numeracy skills
Advanced proficiency in Microsoft Excel and Microsoft Office
Experience training and mentoring junior payroll colleagues, with the patience and communication skills to explain complex processes clearly
An excellent team player who spots the needs of the team and steps in proactively
Confident working autonomously and solving system issues without escalating unnecessarily
Resilient and calm under pressure in a fast-paced bureau environment
Desirable: Experience of holding client service review meetings and managing client complaints
Desirable: Experience in a payroll bureau or outsourced services environment
Desirable: Demonstrable initiative in improving or innovating on existing processes

Benefits

Comp & perks

Hybrid and flexible working arrangements supporting your work-life balance
Employer matched pension contribution to 5%
Wellbeing support through our company-funded health plan, health checks and employee assistance program
Onsite parking
And more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Payroll ProcessingManual CalculationsStatutory PaymentsPensions ManagementAuto-Enrolment RulesTax and NI CalculationsApprenticeship LevyEmployment AllowancePayroll CorrectionsData Processing

Soft Skills

Attention to DetailCommunication SkillsTeam PlayerResilience Under PressureProblem-Solving