The Private Office (TPO)

General

• Analysing clients' circumstances, portfolios and objectives and preparing appropriate recommendation reports for the Advisers;
• Providing high quality technical, administrative and research support to the Advisers;
• Undertaking whole-of-market research as required, including investments, pensions and protection plans;
• Undertaking research for asset allocation on clients’ existing portfolios, quantifying and analysing those clients’ existing investments;
• Liaising with the Regulatory & Technical team to ensure the advice is compliant;
• Be able to prioritise work in your queue by liaising with advisers on a regular basis;
• Speaking regularly with advisers and their support to keep them up to date with advice in the pipeline;
• Building strong and effective working relationships with other teams in the firm and third party product providers;
• Attending and contributing to meetings – both internal and external;
• Ensuring that all client records and data are maintained accurately and efficiently;
• Participating in ad hoc projects and tasks as and when required.

Paraplanner

Financial Planning and Analysis

• Prepare background notes on clients in preparation for meetings.
• Prepare meeting presentation power point slides.
• Engage clients with TPO Wealth, liaising with TPO Wealth support.
• Updating client information, in particular, updating asset and income schedules.
• Other background work requested by Advisers (i.e. policy information, FE graphs, administrative requirements)
• Attending meetings and taking notes inline with TPO best practice.
• Preparing follow up communication/agreed actions for clients.
• Submitting handovers to our administrative team and following the client journey in line with best practice.
• Submitting briefing notes.
• Producing CAP and SA letters on behalf of authorised Advisers.
• Supporting with core administration tasks (e.g. VC, Curo, TPO Wealth).
• Taking client calls/queries and responding in a time efficient manner.
• Full responsibility for scopes post meeting.
• Operating cash flow and Collidr in meetings.
• Developing the ability to lead on all client meetings (Discovery, Presentation, Review).
• Providing cash advice to clients via Savings Champion.
• Supporting TPO direct with inbound queries, meeting preparation and post meeting activities.
• Booking lead calls and meetings for Advisers.
• To embrace overarching fitness and propriety principles and relevant TPO KPIs, namely; client service and satisfaction (including complaints/errors), professional development (desire to improve), advice quality and business risk.

Paraplanner

Trainee Financial Adviser