Operations Manager

The Potato Page

Operations Manager at an indie board game company overseeing logistics and operations across multiple markets. Responsible for inventory management, order fulfilment, and compliance in shipping logistics.

Posted 4/27/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Manage day-to-day relationships with 3PL providers across the UK, US, Germany, and Canada.
Act as the primary liaison between Operations and Sales teams to ensure alignment on priorities and execution.
Drive operational efficiencies and continuous improvement through contract negotiations, systems integration, and performance management against agreed SLAs and KPIs.
Oversee the Shipping Manager and ensure effective coordination of all logistics activities.
Manage all inbound freight from offshore suppliers into the UK, US, and Germany, ensuring cost efficiency, timeliness, and compliance.
Process and approve monthly 3PL invoices, identifying opportunities for cost savings and optimisation.
Manage national retailer orders, including releasing orders in SAP, coordinating with warehouses and sales teams, and ensuring compliance with delivery requirements.
Ensure the timely and cost-effective movement of all global freight, aligned with agreed budgets and delivery timelines, proactively managing any risks or delays.
Maintain accurate inventory records across ERP systems and warehouse management systems.
Identify and flag aged or slow-moving stock to Sales teams to support clearance strategies.
Manage stock reworks and ensure alignment between SAP and warehouse stock levels.
Oversee stock takes and cycle counts in collaboration with logistics partners.
Allocate stock across all channels, including national retailers, independent retailers, ex-works customers, Amazon, and eCommerce, ensuring accurate system allocation.
Partner closely with Sales teams to manage and track retailer forecasts.
Monitor changes in demand throughout the year and ensure alignment with allocated stock levels.
Track order intake against forecast and proactively flag risks or discrepancies.
Analyse retailer stock levels and sell-through data, comparing performance against forecasts to inform decision-making.
Review supplier manuals to ensure all products and shipments meet retailer compliance requirements. Ensure 3PL Orders are compliant to avoid retailer chargebacks.
Manage packaging waste compliance and ensure adherence to relevant regulations.
Support B-Corp initiatives by providing emissions and carbon footprint data from all 3PL warehouses.
Utilise SQL, Excel, and Google Sheets to support reporting and data analysis for Operations and Sales teams.
Provide insights to improve operational efficiency and commercial decision-making.
Oversee the disposal and rework of damaged products, prioritising reuse and repurposing wherever possible.
Ensure environmentally responsible recycling and disposal practices where reuse is not viable.
Manage packaging reduction and plastic-free initiatives in partnership with warehouse operations.
Provide leadership and development support to the Retail Operations Executive.
Manage and support the Shipping Manager to ensure high performance and effective delivery of inbound logistics operations.

Requirements

What you’ll need

Proven record of managing an operations team in a similar environment
Experience managing 3PL providers and international freight
Strong analytical and problem solving skills
Commercial awareness with a focus on cost efficiency
Ability to manage multiple priorities in a fast-paced environment
Excellent communication and stakeholder management skills
Experience working with ERPs or other supply chain systems
Someone who is highly proficient and experienced with Microsoft Office (especially Excel) and Google Workspace (Google Docs, Google Sheets) and Extremely Competent with Google Sheets and Excel: basic formulas, Xlookups, Pivot Tables.
Someone who loves board games!

Benefits

Comp & perks

£500 holiday bonus & lots of free board games
Bupa Healthcare plus Employee Assistance Programme - Counseling
Discounted gym memberships
Monthly yoga
Casual dress
Company events
Cycle to work scheme

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLExcelGoogle Sheetscontract negotiationsperformance managementinventory managementdata analysislogistics coordinationstock allocationpackaging waste compliance

Soft Skills

analytical skillsproblem solvingcommercial awarenesscommunication skillsstakeholder managementleadershipprioritizationteam managementoperational efficiencyadaptability