Customer Support Specialist
Practice EHR
Administrative Project Coordinator
The Pod Group
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Accountable and responsible for reporting, maintaining, and expediting key areas of the project cycle with an emphasis on administration.
- Coordinate and organize activities surrounding the project cycle.
- Monitor each project from order entry to completion.
- Ensure that identified issues are reacted to in a timely manner.
- Partner with all functions, especially manufacturing, to organize and support critical aspects to meet customer delivery.
- Support the Project Management team: capture/interpret/input/maintain sales order; participate in production meetings; maintain/update all project information through Vantage; manage ship schedules; project/product expediting; monitor/maintain critical project/program timelines; coordinate shipments and deliveries.
- Management of order entry data, manufacturing and shipping documentation.
- Develop competencies and technical skills focusing on design, detail, quality, and engineering of products.
- Maintain and manage individual project schedules by coordinating manufacturing, shipping, and installation.
- Provide shipping instructions as required, including customer shipping specifications.
- Provide customer service, sales support, and backup to Project Manager.
- Complete individual store quantity takeoffs for multi-store roll out programs.
Requirements
- Must have post-secondary education and/or equivalent minimum of three years administrative/project coordination experience.
- Must have the ability to demonstrate experience in creating and maintaining spreadsheets utilizing MS Office programs.
- Intermediate to expert level of MS Word and Excel is required.
- An understanding of MRP fundamentals is preferred.
- Highly organized, diligent, and a high level of initiative.
- Must be able to work independently while multi-tasking.
- Excellent verbal and written communication skills required.
- Team-oriented and excellent customer service and satisfaction.
