The Platform

Product Manager

• Own the product development lifecycle from requirement definition through launch and post-production iteration, seamlessly integrating AI tools into daily workflows.
• Establish clear business objectives and success metrics, then leverage AI tools (e.g., Claude, Gemini) to translate goals into actionable prompt executions and detailed specifications.
• Demonstrate strong product taste by utilizing AI design and prototyping tools to autonomously conceptualize intuitive, high-quality user experiences (UX/UI) and generate production-ready wireframes.
• Accelerate engineering delivery by utilizing AI coding tools (e.g., Claude Code, Cursor) to generate execution code. Act autonomously to unblock velocity by either submitting code changes directly to the repository or conducting efficient technical handoffs to the Engineering team.
• Own the Roamly product backlog, collaborating closely with Engineering and Design to ensure continuous progress and high-quality delivery.
• Lead QA/UAT testing, manage defect resolution, and partner with Engineering to develop creative technical workarounds for system constraints.
• Execute high-velocity, data-driven iterations utilizing a "test and learn" methodology to optimize features and distribution strategies.
• Drive change management, author release notes, and conduct user training for Sales and Service teams to ensure successful product adoption.
• Support the Head of Product in developing the knowledge base and Standard Operating Procedures (SOPs) for our AI Agents and virtual assistants.
• Optimize the Quote-to-Bind experience across several distribution channels: Digital, AI Agent, Embedded, Captive Agency, and Independent Agents.
• Enhance the Customer Portal to improve self-service capabilities and overall policyholder satisfaction.
• Drive operational efficiency for a growing customer base by identifying pain points and supporting system workflows across the Policy Management System (PMS), Close.io, and Zendesk in partnership with Sales, Service, and Claims.
• Optimize our billing and payment systems to deliver a seamless, best-in-class consumer billing experience while maintaining tight, compliant payment workflows that ensure operational efficiency and accurate revenue collection.
• Autonomously manage external partners and vendors, facilitating technical integrations and ensuring successful, long-term partnerships with minimal oversight.
• Support Product Marketing by creating product fact sheets, personas, and value propositions for new and existing products.
• Collaborate with Legal to ensure all products and features remain compliant with state insurance regulations.

Senior Product Manager