Overnight Crisis Support Specialist – Maine Crisis Line

The Opportunity Alliance

Crisis Support Specialist working with callers in crisis to ensure their safety and well-being. Providing support in a remote role for the Maine Crisis Line as part of The Opportunity Alliance.

Posted 5/28/2026full-timeSouth Portland • Maine • 🇺🇸 United StatesJunior💰 $23 per hourWebsite

About the role

Key responsibilities & impact

Work with callers to assess presenting problems and psychosocial stressors
Complete risk assessments to ensure the safety and well-being of callers experiencing a crisis.
Use effective programmatic systems to support the effective monitoring Progress toward performance measures
Work collaboratively with Crisis Response Services in the eight Districts across the State.
You will receive training to become certified as a Mental Health Rehabilitation Technician from some of the best licensed clinical supervisors and certified in-house trainers in the State of Maine.

Requirements

What you’ll need

Associate Degree required
A year or more of crisis or mental health related experience preferred
Ability to earn the MHRT-CSP certification within 30 days of employment required – training onsite provided.
Must have solid oral communication skills, with the ability to communicate clearly, succinctly, and in a customer friendly manner, along with the competence to communicate with multiple parties during a crisis call.
The ability to learn and understand written crisis call documentation skills.
The ability to manage complex tasks effectively.
Previous experience working in a call center, customer service environment is a plus
Demonstrated ability to work effectively with complex information to address challenging situations
Ability to become familiar with DSM-V information.
Ability to work independently as well as in a team environment.
Flexible schedule is required.
Must demonstrate the ability and willingness to learn and understand the use of documentation software and resource applications proficiently enough to perform documentation while simultaneously engaging with clients on the phone.
The ability to use telephone, instant messaging and chat technology.
Must be able to able to successfully pass a criminal background, child protective service check & sex offender check and must not be on the state or federal suspension and disbarment list.

Benefits

Comp & perks

Generous paid time off accrual
9 paid holidays per calendar year and up to 3 floating holidays per calendar year
Excellent medical benefits at very reasonable cost
Dental and Vision insurance options
Agency paid basic life insurance and STD & LTD disability insurances
403(b) retirement with a generous agency match (all employees are eligible)
Tuition Reimbursement – offered once per year through an application process

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

crisis assessmentrisk assessmentdocumentation skillsmental health experiencecustomer servicecomplex task managementDSM-V knowledge

Soft Skills

oral communicationteamworkindependenceflexibilityproblem-solving

Certifications

MHRT-CSP certification