Support Technician – L1

The Open Approach

Support Technician role providing IT assistance to clients and managing systems in a hybrid work environment. Responsible for various technical tasks including troubleshooting and user support.

Posted 5/8/2026full-timeFort Collins • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 per yearWebsite

About the role

Key responsibilities & impact

Collaborate with coworkers, vendors, and work directly with End Users via phone, email, and (occasionally) onsite visits to solve a wide variety of technical issues in Windows and Mac OS X environments.
Work with clients to upgrade, optimize, and troubleshoot business applications.
Configure user accounts in Active Directory, Office 365, and various applications.
Build upon and write new, internal, and client-facing documentation.
Be willing to take ownership of an issue, seeing it through from beginning to end.

Requirements

What you’ll need

Must be flexible with on-duty hours, as some maintenance activities take place during evenings and/or weekends.
There is an On-call rotation.
Excellent written and verbal skills are absolutely imperative (previous customer service experience is a plus)
Have a good base foundation of tech.
Experience working in Windows and/or Mac OS X operating systems.
Basic understanding of how a client/server network functions.
Basic understanding of printers and print management.

Benefits

Comp & perks

Health, dental, and vision coverage with generous employer contributions
Company-sponsored Life, STD/LTD Disability, and Workers’ Compensation
401(k) with 4% match starting day one
Generous PTO (starting at 16 days, plus paid holidays)
Fully paid parental leave
Smartphone stipend for on-call rotation
Weekly company lunches, coffee, snacks, and a pet-friendly office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

WindowsMac OS XActive DirectoryOffice 365troubleshootingclient/server networkprint managementtechnical issue resolutiondocumentation writingapplication optimization

Soft Skills

collaborationownershipflexibilitycustomer servicewritten communicationverbal communication