The Open Approach

Engineer

• Collaborate with coworkers, vendors, and work directly with clients via phone, email, and (occasionally) onsite visits to solve a wide variety of engineering technical issues.
• When part of an engineering escalation, take ownership of an issue, seeing it through to the end and use the opportunity to mentor your Support Desk peers.
• Be a great, first, technical interface of Open Approach with prospective clients to perform network and systems engineering assessments.
• Coordinate and perform the technical onboarding of new clients.
• Assist as needed with ongoing technical projects and R&D activities

Escalations Engineer, L3

Support Engineer

• Collaborate with coworkers, vendors, and work directly with End Users via phone, email, and (occasionally) onsite visits to solve a wide variety of technical issues in Windows and Mac OS X environments.
• Work with clients to upgrade, optimize, and troubleshoot business applications.
• Configure user accounts in Active Directory, Office 365, and various applications.
• Build upon and write new, internal, and client-facing documentation.
• Be willing to take ownership of an issue, seeing it through from beginning to end.

Escalations Engineer, L3

Support Technician – L1