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The Onset

IT Analyst – Governance

The Onset

Analista de TI supporting IT Governance and agile methodologies at OnSet, ensuring project management and operational efficiency. Requires advanced English and experience in IT administration.

Posted 5/28/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
AzureServiceNow

About the role

Key responsibilities & impact
  • Project Management and Governance Support: Maintain records and documentation up to date, ensuring all information is correctly filed and accessible for future reference.
  • Administrative Routines and Follow-up: Manage meeting scheduling (workshops, assessments), prepare detailed minutes, and perform continuous follow-up on pending actions with the team and vendors.
  • Demand Governance (Tickets): Monitor ticket queues daily in management systems, ensuring correct priority classification and SLA compliance.
  • Agile Rituals Support: Assist the Scrum Master in running ceremonies (Daily, Planning, Review, and Retrospective) and in updating the backlog.
  • Metrics Management: Build and update performance dashboards and business metrics, such as lead time, resolution rate, and budget visibility.
  • Vendor Management: Assist in evaluating supplier and partner performance, ensuring compliance with contractual obligations.

Requirements

What you’ll need
  • Education: Bachelor’s degree in Information Technology, Engineering, Business Administration, or related fields.
  • Experience in administrative roles within IT.
  • Knowledge of Agile Methodologies (Scrum / Kanban).
  • Excel for metrics and KPI management.
  • Preferred: Power BI.
  • Project management tools (Jira, ServiceNow, or similar).
  • Preferred: Azure DevOps.
  • Languages: Advanced English (mandatory).

Benefits

Comp & perks
  • Work mode: Hybrid — 1x per week on client site (Santo André or Berrini).
  • Hours: Business hours, 8:00 AM to 5:00 PM.

ATS Keywords

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Hard Skills & Tools
Agile MethodologiesScrumKanbanExcelPower BIJiraServiceNowAzure DevOpsMetrics ManagementVendor Management
Soft Skills
Project ManagementDocumentation ManagementMeeting SchedulingFollow-upPerformance EvaluationCommunicationTeam CollaborationOrganizational SkillsAttention to DetailProblem Solving