Lead Manager

The Ohio State University, Main Campus

Lead student event manager creating training manuals for Ohio State University conference and intern housing operations. Coordinating guest experiences, campus partners, logistics, and billing.

Posted 8/10/2026part-timeRemote • Ohio • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and management capabilities in overseeing summer conferences and intern housing, with a focus on customer service and effective communication. Proficient in developing training materials and managing logistics to enhance guest experiences.

Highest-signal resume keywords

Leadership ExperienceCustomer Service SkillsMicrosoft Excel ProficiencyEvent PlanningProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Event PlanningLogistics ManagementDocumentation DevelopmentTraining Material CreationBilling and Invoicing

Soft Skills

Strong CommunicationAttention to DetailProactive Work EthicTeam Management

Tools & Technologies

Microsoft ExcelMicrosoft OutlookMicrosoft TeamsCustomer Service Platforms

Industry Keywords

Guest Experience LifecycleOSU Employee Conduct ProceduresSummer ConferencesIntern Housing

About the role

Key responsibilities & impact

Support operations of summer conferences, intern housing, and long-term guest accommodations
Assist with oversight of summer conference and intern housing
Develop comprehensive manuals and documentation for subordinate student manager positions
Assist in managing the full guest experience lifecycle, from initial inquiry to final billing and invoicing
Help lead planning and execution of Summer Conference and Intern Housing experiences
Collaborate with Student Life Facilities and Student Life Dining Services
Support planning, logistics, and financial processes for summer guests
Create and update comprehensive training materials for subordinate managers and Student Assistants
Report directly to full-time professional staff within the Student Life Events and Conferences office

Requirements

What you’ll need

Must be a non-OSU student
Minimum 1.5 years of leadership experience
Completion of at least one full season with Events and Conferences
Ability to work independently under pressure
Familiarity with OSU employee conduct procedures
Strong communication, customer service, and problem-solving skills
Proven ability to lead and manage teams effectively
High attention to detail and proactive work ethic
Proficiency in Microsoft Excel, Outlook, Teams, and customer service platforms
Availability to work 30–38 hours/week during summer and 3–15 hours/week during the academic year
Flexibility to work evenings, weekends, and weekdays as needed
Final candidates are subject to successful completion of a background check; a drug screen or physical may be required during the post-offer process

Benefits

Comp & perks

Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost
Paid time off, including sick and vacation time and 11 holidays
State retirement plan or an alternative retirement plan, both with generous employer contributions
Growth opportunities and access to boundless resources