IT Process Engineer

The Ohio State University, Main Campus

Senior technical leader contributing to IT service management processes at The Ohio State University. Leading initiatives and providing strategic direction in IT service management frameworks.

Posted 7/6/2026full-timeColumbus • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Contributes to the strategic vision and serves as a senior technical leader in IT service management processes.
Leads and delivers medium- to large-scale strategic initiatives.
Facilitates cross-functional efforts to evaluate, design, and implement new tools and workflows.
Provides strategic direction and thought leadership.
Acts as a subject matter expert in IT service management strategies and governance.
Performs key leadership roles including Problem Manager, Change Manager, and Process Architect.

Requirements

What you’ll need

Degree in Computer Science or a related field.
Four years of experience providing Tier I–III IT support within operations.
Demonstrates a strong understanding of IT infrastructure management, including Change, Configuration, and Problem Management.

Benefits

Comp & perks

An array of retirement plan options, each with a generous employer contribution.
Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
Paid vacation and sick leave, including short and long-term disability and paid parental leave.
Get the most out of the Public Service Loan Forgiveness program.
Comprehensive benefits.

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Hard Skills & Tools

IT Infrastructure ManagementTier I–III IT SupportProcess ArchitectureGovernance StrategiesStrategic Initiative Delivery

Soft Skills

Cross-Functional CollaborationThought Leadership