Patient Financial Counseling Assistant

The Ohio State University, Main Campus

Financial Counselor supporting patients with understanding insurance policies and eligibility for assistance programs at Ohio State University. Collaborating with clinical teams and managing financial assessments.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Support patients with outpatient, inpatient and ambulatory surgery visits by fully explaining multifaceted commercial and government insurance policies and benefits.
Analyze complex financial situations and determine appropriate program eligibility for both governmental and non-governmental options.
Work diligently with patients to complete application process and collect verifications for various financial assistance programs such as Charity, HCAP and Medicaid.
Create accurate estimates, collect deposits and set up payments plans.
Collaborate with clinical teams, including senior hospital administration to facilitate discharge planning or ongoing treatment programs when financial needs are identified.

Requirements

What you’ll need

High School Diploma or GED.
PC Knowledge and interpersonal, verbal, and written communication.
Minimum 6 months experience in customer service or a healthcare environment.
Experience with Windows, Excel, and Intranet/internet navigation tools.

Benefits

Comp & perks

Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
Paid time off, including sick and vacation time and 11 holidays.
State retirement plan or an alternative retirement plan, both with generous employer contributions.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial analysisprogram eligibility determinationapplication processingpayment plan setupestimate creation

Soft Skills

interpersonal communicationverbal communicationwritten communicationcollaborationcustomer service

Certifications

High School DiplomaGED