Unified Communications Call Center Engineer

The Ohio State University, Main Campus

NICE CXone Engineer responsible for contact center solutions at Ohio State. Focus on scripting, call flow design, and system optimization to ensure seamless customer experiences.

Posted 6/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for configuring, developing, and supporting NICE CXone contact center solutions.
Primary focus on scripting, call flow design, and system optimization.
Work closely with business and technical teams to ensure efficient routing, high system performance, and a seamless customer experience.

Requirements

What you’ll need

Bachelor's degree or equivalent experience.
4+ years of experience with contact center technologies (NICE CXone preferred).
Hands-on experience with CXone Studio scripting (IVR / ACD call flows).
Strong troubleshooting and analytical skills.
Understanding of call routing, telephony concepts, and contact center operations.
Ability to translate business requirements into technical solutions.

Benefits

Comp & perks

Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
Paid time off, including sick and vacation time and 11 holidays.
State retirement plan or an alternative retirement plan, both with generous employer contributions.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

NICE CXoneCXone Studio scriptingIVRACD call flowssystem optimizationcall flow designtroubleshootinganalytical skills

Soft Skills

communicationcollaborationproblem-solving

Certifications

Bachelor's degree