Customer Service Associate

The Ohio State University, Main Campus

Customer Service Associate at Ohio State University handling requests via calls and emails. Responsible for emergency communication and service requests in line with established procedures.

Posted 4/16/2026full-timeRemote • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $22 per hourWebsite

About the role

Key responsibilities & impact

Receives requests and determines the appropriate course of action and/or referral to resolve requests utilizing excellent customer service.
Receives and evaluates requests including, but not limited to phone calls, e-mails, radios, etc., and decides appropriate action to resolve the issue.
Communicates information to appropriate operating units and customers.
Coordinates communication of information for various emergencies such as power outages, alarms, elevator entrapments, etc.
Answers calls, e-mails, letters, etc.
Monitors facility controls and alarms like building equipment alarms, fire alarms, door alarms, etc.
Receives and inputs service requests into appropriate data management systems.
Facilitates key sign-out/in, distribution of access cards, departmental vehicles, radios, package and letter pickup and delivery.
Issues temporary identification cards as required.

Requirements

What you’ll need

One year experience in customer service or communications, including analyzing & interpreting information.
6 mos. experience in operation of computer and related peripheral equipment.
3 mos. experience in information research & analysis.
Experience working in facilities management or facilities operations environment.
Valid driver license.
At least 1 year experience working in a customer call center.
Excellent written and oral communication, organizational, and customer service skills.
Experience using Microsoft office production software and integrated work order management systems.

Benefits

Comp & perks

Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
Paid time off, including sick and vacation time and 11 holidays.
State retirement plan or an alternative retirement plan, both with generous employer contributions.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data management systemsinformation researchinformation analysiscustomer servicefacilities managementfacilities operationscomputer operationMicrosoft Officework order management systems

Soft Skills

excellent communicationorganizational skillscustomer service skillsanalytical skills

Certifications

valid driver license