The Ohio State University, Main Campus

Customer Service Associate

The Ohio State University, Main Campus

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Salary

💰 $17 - $22 per hour

About the role

  • Receives requests and determines the appropriate course of action and/or referral to resolve requests utilizing excellent customer service.
  • Receives and evaluates requests including, but not limited to phone calls, e-mails, radios, etc., and decides appropriate action to resolve the issue.
  • Communicates information to appropriate operating units and customers.
  • Coordinates communication of information for various emergencies such as power outages, alarms, elevator entrapments, etc.
  • Answers calls, e-mails, letters, etc.
  • Monitors facility controls and alarms like building equipment alarms, fire alarms, door alarms, etc.
  • Receives and inputs service requests into appropriate data management systems.
  • Facilitates key sign-out/in, distribution of access cards, departmental vehicles, radios, package and letter pickup and delivery.
  • Issues temporary identification cards as required.

Requirements

  • One year experience in customer service or communications, including analyzing & interpreting information.
  • 6 mos. experience in operation of computer and related peripheral equipment.
  • 3 mos. experience in information research & analysis.
  • Experience working in facilities management or facilities operations environment.
  • Valid driver license.
  • At least 1 year experience working in a customer call center.
  • Excellent written and oral communication, organizational, and customer service skills.
  • Experience using Microsoft office production software and integrated work order management systems.
Benefits
  • Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
  • Paid time off, including sick and vacation time and 11 holidays.
  • State retirement plan or an alternative retirement plan, both with generous employer contributions.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data management systemsinformation researchinformation analysiscustomer servicefacilities managementfacilities operationscomputer operationMicrosoft Officework order management systems
Soft Skills
excellent communicationorganizational skillscustomer service skillsanalytical skills
Certifications
valid driver license