Application Support Analyst

The Nursing and Midwifery Council

Providing technical support for NMC applications and ensuring software runs efficiently. Investigating incidents and providing expertise for projects and transitions.

Posted 4/16/2026full-time🇬🇧 United KingdomMid-LevelSenior💰 £48,658 - £54,970 per yearWebsite

About the role

Key responsibilities & impact

Providing technical support for the NMC applications
Ensuring business-critical software applications run smoothly and efficiently for end users
Investigating and resolving applications related incidents and service requests
Providing technical support and expertise to projects and change initiatives
Supporting go-live and service transitions processes

Requirements

What you’ll need

Highly level of skill in using system admin tool
Deep knowledge of ITIL process, problem and change management
The ability to problem solve and identify reoccurring issues and patterns, demonstrating strong troubleshooting skills
Excellent communication and interpersonal skills, with the ability of building and maintaining strong relationships across the business and with external stakeholders

Benefits

Comp & perks

30 days annual leave
Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
Life Insurance – 4 x current salary
Hybrid working
Enhanced Maternity and Paternity Leave
24 Hours Employee Assistance Programme
Cycle to Work Scheme
Perkbox membership
Subsidised restaurant in our Portland Place office
Season ticket loans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingincident managementservice request resolutionsystem administration

Soft Skills

problem solvingcommunicationinterpersonal skillsrelationship building