The Normal Brand

Manager

• “Our goal is to make peoples’ day better, sell clothes, and have FUN!”
• Inspire, develop and lead team to drive an excellent customer experience and revenue
• Implement high customer service standards throughout the store and team
• Create, and maintain relationships with our guests
• Encourage suggestive selling to maximize revenue
• Monitor inventory and replenish sales floor as needed
• Maintain a clean store and merchandise to Normal standards
• Gives constructive feedback on product sell through to Store Manager
• Mentor and develop team through clear communication
• Educate and train team on product knowledge
• Support Store Manager on any aspect of the business
• Embrace an environment that is respectful in communication
• Responsible for securing store

Assistant Store Manager

• “Our goal is to make peoples’ day better, sell clothes, and have FUN!”
• Inspire, develop, and lead team to drive and excellent customer experience and revenue
• Manage revenue, and payroll
• Recruit, hire, and retain store team
• Implement high customer service standards throughout the store and team
• Create, maintain relationships with our guests
• Encourage suggestive selling to maximize revenue
• Monitor inventory levels and communicate specific replenishment needs to HQ
• Maintain a clean store and merchandise to Normal standards
• Gives constructive feedback to District Leader on all aspects of the business
• Mentor, develop team through clear communication
• Make a schedule that is adequately and efficiently staffed to business needs
• Educate and train team on product knowledge
• Participate in weekly calls with peers and District Leader
• Embrace an environment that is respectful in communication
• Responsible for securing store

Store Manager

Sales

• The Normal Brand retail brick-and-mortar store in Des Moines; maintain a clean, enjoyable, and fun environment
• “Our goal is to make peoples’ day better, sell clothes, and have FUN!”
• Greet our guests with a smile, and a warm welcome
• Get to know your customer to suggestive sell to their lifestyle
• Replenish sales floor as needed
• Maintain a clean store and merchandise to Normal standards
• Embrace an environment that is respectful in communication
• Promote a safe and clean environment for customers and staff

Assistant Store Manager

Store Manager

Sales Associate