Associate Director, IT Operations

The New York Public Library

Overseeing client-facing technology products and services at the New York Public Library. Modernizing endpoint environments and leading Desktop Engineering and Solutions Engineering teams.

Posted 6/17/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $155,000 - $175,000 per yearWebsite

ATS Keywords

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Hard Skills

desktop managementendpoint managementautomationpatchingconfigurationGoogle WorkspaceMicrosoft 365IntuneEntra IDJamf

Soft Skills

people leadershipcoachingmentoringguiding teamscommunicationcollaborationperformance managementskill alignmentbalancing initiativespresenting technical concepts

Tools & Technologies

SCCMWindowsmacOSModern WorkplaceDesktop EngineeringSolutions EngineeringIT Product ManagementCybersecurityphysical security systemsendpoint services roadmap

Certifications & Qualifications

Bachelor's degree

Industry Keywords

large complex organizationMDM-based platformsoperational efficiencystandardizationprocess improvementcross-functional collaborationclient-facing technology productslegacy desktop managementendpoint environment modernizationconcurrent initiatives

Tech Stack

Tools & technologies

Cyber SecurityJamfMacOS

About the role

Key responsibilities & impact

Oversee the client-facing technology products and services delivered to staff and patrons including, Modern Workplace, Desktop Engineering, and Solutions Engineering.
Modernizing and operating the Library’s staff and public facing endpoint environment, including Windows and macOS devices.
Lead the transition from legacy desktop management (e.g., SCCM) to modern endpoint platforms (Intune/Entra ID for Windows, Jamf for macOS).
People leadership for Desktop Engineering and Solutions Engineering, including performance management and skill alignment.
The endpoint services roadmap, partnering with IT Product Management and Cybersecurity on priorities and delivery.
Operational performance for endpoint services, including automation, patching, configuration, and escalations.
Google Workspace Suite administration and management.
Leadership of Solutions Engineer team responsible for bespoke system design and the Library’s physical security systems.

Requirements

What you’ll need

Bachelor’s degree and 5 years of management/supervisory experience
Demonstrated experience leading or significantly contributing to desktop and endpoint management in a large, complex organization.
Experience transitioning or modernizing endpoint environments, including movement from legacy desktop management to modern MDM-based platforms.
Hands-on experience managing Windows and macOS endpoints at scale.
Hands-on experience managing Email and productivity systems such as Google Workspace, Microsoft 365, etc.
Experience providing people leadership, including coaching, mentoring, and guiding teams through change.
Proven ability to manage multiple, concurrent initiatives while balancing operational stability and modernization.
Experience collaborating cross-functionally with Security, Product, Infrastructure, and business stakeholders.
Demonstrated success improving operational efficiency through automation, standardization, or process improvement.
Strong communication skills, with experience presenting technical concepts to non-technical audiences.

Benefits

Comp & perks

Be **Helpful** to patrons and colleagues
Be **Resourceful** in solving problems
Be **Curious** in all aspects of your work
Be **Welcoming** and **Inclusive**
Office setting
Lift/move equipment up to 25 lbs
Available on-call after hours and weekends
Hybrid 3-on / 2-off as workload permits
Travel to NYPL sites as needed