The Sr. Quality Management Analyst leads, manages and analyzes all aspects of mid-level complex IT product/service to optimize organizations efficiency.
Responsible for providing technical analysis and testing of IT products with the goal of creating or enhancing a quality “user experience”.
Develop, maintain, and carry out procedures that ensure all information systems products and services meet minimum quality standards and end-user requirements.
Work with project teams to thoroughly test software to ensure proper operation and free of critical defects.
Adapt industry standard testing tools and techniques when possible and will develop, document, and execute test plans throughout the project life cycle.
Work in cross functional teams to resolve problems that occur because of testing and will regularly report progress on problem resolution to management.
Make recommendations for improvement as part of the product and service development processes.

Requirements

5 years of experience as a quality assurance professional in Information Technology or a related field.
Bachelor’s degree in information technology or related field and/or combined equivalent of education and experience.
Proficient with project management, SDLC and Agile methodologies.
Experienced with Jira or similar project management tools and strong understanding of infrastructure, business process analysis, and how IT services support organizational operations.
Experience in using test automation tools like TestComplete and Kainos or, open-source testing tools, and SQL scripting.
Strong analytical/critical-thinking skills to identify defects and edge cases.
Committed to delivering high-quality user experiences and maintaining testing/technology standards.
Excellent written/oral communication skills, works effectively across teams and cultures with minimal supervision.
Dependable, flexible, and able to work under pressure; demonstrates ownership, collaboration, team-building, mentoring, and training capabilities.

Benefits

Health care benefits
Flexible spending accounts
401(k) plan with an 8% employer match
Parental leave
Accrued paid time off
Life insurance
Disability coverage
Employee assistance program
Other life and work well-being benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

quality assurancetest automationSQL scriptingbusiness process analysisSDLCAgile methodologiestechnical analysistesting techniquestest plansdefect identification

Soft Skills

analytical skillscritical thinkingcommunication skillscollaborationteam-buildingmentoringflexibilitydependabilityownershipproblem resolution