The National Society of Leadership and Success (NSLS)

Virtual Event Support Coordinator

The National Society of Leadership and Success (NSLS)

part-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Assist with event preparation and setup, including platform configuration, materials review, pre-event testing, and participant onboarding processes.
  • Provide real-time technical and logistical support during national events, including chat moderation, Q&A management, attendee assistance, and troubleshooting.
  • Actively monitor audio, video, and streaming quality throughout events and resolve issues quickly to ensure seamless participant experiences.
  • Manage breakout room assignments and facilitate smooth transitions between sessions.
  • Monitor registration and attendance, respond to attendee questions via chat, and provide support throughout live sessions with a service-oriented approach.
  • Coordinate with the National Events team via Slack during live events for real-time problem-solving and support.
  • Complete essential follow-up activities such as closing out event platforms, compiling chat logs and Q&A for team review, and basic wrap-up tasks as needed.

Requirements

  • 1-2 years of experience in customer service, event support, or similar customer-facing roles
  • Hands-on experience with Zoom webinar features including polls, Q&A, chat moderation, and breakout rooms
  • Strong technical aptitude with ability to troubleshoot common audio/video issues in real-time
  • Strong multitasking abilities and composure during high-activity moments
  • Comfortable working independently during live events while staying connected with the team via communication tools
  • Availability during afternoon and evening hours (Eastern Time). Events typically run weekday afternoons and evenings, with occasional weekend events possible
  • Experience with Google Workspace, Slack, and CRMs helpful but not required.
  • Reliable high-speed internet connection
  • Functional computer with webcam and microphone
  • Quiet workspace for professional participation during events
Benefits
  • This role does not include employee benefits and is not subject to company policies applicable to employees.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Zoom webinar featuresaudio troubleshootingvideo troubleshootingchat moderationpoll managementbreakout room managementevent platform configurationparticipant onboardingregistration monitoringattendance monitoring
Soft skills
customer servicemultitaskingcomposure under pressureindependent workservice-oriented approachreal-time problem-solvingcommunicationteam collaborationlogistical supporttechnical support