Digital Client Success Manager

The N2 Company

Digital Client Success Manager at The N2 Company managing B2B service clients and driving account growth. Oversee onboarding and renewals while providing exceptional service in a remote environment.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver responsive, high-touch service that drives renewals and grows partnerships across print and digital platforms.
Provide white-glove support for clients and Area Directors, ensuring smooth, consistent communication.
Gather assets, set up campaigns accurately, and stay connected post-launch with regular check-ins.
Keep CRM and billing information up to date and resolve account or payment questions quickly.
Renew clients, identify upsell or cross-sell opportunities, and proactively prevent churn.

Requirements

What you’ll need

Experience managing mid-market or enterprise B2B service clients in a remote environment
Acting as the primary post-sale, strategic point of contact for client relationships
Leading client onboarding, discovery, and expectation-setting for service delivery
Running recurring status calls, QBRs, and reviews focused on business outcomes
Supporting renewals, expansions, and long-term account growth by demonstrating value
Navigating escalations and maintaining client trust during delivery challenges
Collaborating across time zones with distributed teams and clients
Retaining and growing accounts by aligning services to evolving client goals.

Benefits

Comp & perks

Full health care coverage for you and your family.
Complimentary basic dental coverage.
Access to a licensed nutritionist to support your health and wellness goals.
Employee Assistance Program (EAP) with complimentary mental health resources and additional support services.
401(k) plan with a company match to help secure your financial future.
Financial planning services to guide you in achieving your financial goals.
$7,000 contribution toward the purchase of your first home through our First-Time Homebuyer Program.
Paid time off, including a paid, week-long Holiday Break each year.
Three-week paid sabbatical after four years of service.
Paternal leave, including twelve weeks of paid maternity leave and two weeks of paid paternity leave.
Monthly remote-work reimbursement to assist with home office and internet expenses.
Pet care insurance and discounts to help support your pets’ health and well-being.
The opportunity to make a difference through N2GIVES, our program dedicated to fighting human trafficking and supporting other impactful causes.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

client relationship managementcommunicationstrategic thinkingproblem-solvingcollaborationaccount growthonboardingexpectation-settingtrust-buildingservice delivery