The N2 Company

Client Success Manager

The N2 Company

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $52,000 - $55,000 per year

Job Level

Junior

About the role

  • Build and grow strong client relationships by delivering excellent service and helping clients see the value of partnering across N2’s print and digital platforms.
  • Serve as the primary point of contact for clients and Area Directors, ensuring clear communication and a smooth client experience.
  • Lead client onboarding by gathering assets and coordinating campaign setup to ensure successful and timely launches.
  • Maintain accurate CRM and billing records, updating notes and resolving payment or account issues as needed.
  • Drive client retention and growth by renewing partnerships, identifying upsell or cross-sell opportunities, and proactively addressing potential cancellations.

Requirements

  • Client account management for ongoing service engagements and retainers.
  • CRM systems for B2B services (monday.com) and account health tracking.
  • Contract management (renewals, onboarding, cross-sells, up-sells).
  • Data analysis and reporting on service performance, SLAs, and client outcomes.
  • Process documentation, playbooks, and service workflows.
  • Virtual communication and presentation skills (Zoom, Aircall, emails).
  • Risk identification and escalation management.
  • Experience managing mid-market or enterprise B2B service clients in a remote environment.
  • Experience owning post-sale relationships and acting as the primary strategic point of contact.
  • Leadership experience in client onboarding, discovery, and expectation-setting for services delivery.
  • Experience running recurring status calls, QBRs, and reviews focused on business outcomes.
  • Experience supporting renewals, expansions, and long-term account growth through value demonstration.
  • Experience resolving escalations and maintaining client confidence during delivery challenges.
  • Experience working across time zones with distributed internal teams and clients.
  • Experience retaining and growing accounts by aligning services to evolving client goals.
Benefits
  • Full health care coverage for you and your family.
  • Complimentary basic dental coverage.
  • Access to a licensed nutritionist to support your health and wellness goals.
  • Employee Assistance Program (EAP) with complimentary mental health resources and additional support services.
  • 401(k) plan with a company match to help secure your financial future.
  • Financial planning services to guide you in achieving your financial goals.
  • $7,000 contribution toward the purchase of your first home through our First-Time Homebuyer Program.
  • Paid time off, including a paid, week-long Holiday Break each year.
  • Three-week paid sabbatical after four years of service.
  • Paternal leave, including twelve weeks of paid maternity leave and two weeks of paid paternity leave.
  • Monthly remote-work reimbursement to assist with home office and internet expenses.
  • Pet care insurance and discounts to help support your pets’ health and wellbeing.
  • The opportunity to make a difference through N2GIVES, our program dedicated to fighting human trafficking and supporting other impactful causes.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client account managementCRM systemscontract managementdata analysisprocess documentationrisk identificationservice performance reportingupsellingcross-sellingclient onboarding
Soft Skills
client relationship buildingclear communicationleadershippresentation skillsproblem-solvingstrategic thinkingcollaborationadaptabilitytime managementcustomer service