The N2 Company

Digital Client Success Manager

The N2 Company

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $55,000 - $60,000 per year

About the role

  • Deliver responsive, high-touch service that drives renewals and grows partnerships across print and digital platforms.
  • Provide white-glove support for clients and Area Directors, ensuring smooth, consistent communication.
  • Gather assets, set up campaigns accurately, and stay connected post-launch with regular check-ins.
  • Keep CRM and billing information up to date and resolve account or payment questions quickly.
  • Renew clients, identify upsell or cross-sell opportunities, and proactively prevent churn.

Requirements

  • Managing client accounts across ongoing services and retainers.
  • Utilize CRM tools (e.g., Monday.com) to track account health and activity.
  • Support contracts, onboarding, renewals, and upsell/cross-sell efforts.
  • Analyze and report on service performance, SLAs, and client outcomes.
  • Maintain clear process documentation, playbooks, and workflows.
  • Communicate confidently via Zoom, phone, and email.
  • Identify risks early and escalate issues to protect client success.
  • Experience managing mid-market or enterprise B2B service clients in a remote environment.
  • Acting as the primary post-sale, strategic point of contact for client relationships.
  • Leading client onboarding, discovery, and expectation-setting for service delivery.
  • Running recurring status calls, QBRs, and reviews focused on business outcomes.
  • Supporting renewals, expansions, and long-term account growth by demonstrating value.
  • Navigating escalations and maintaining client trust during delivery challenges.
  • Collaborating across time zones with distributed teams and clients.
  • Retaining and growing accounts by aligning services to evolving client goals.
Benefits
  • Full health care coverage for you and your family.
  • Complimentary basic dental coverage.
  • Access to a licensed nutritionist to support your health and wellness goals.
  • Employee Assistance Program (EAP) with complimentary mental health resources and additional support services.
  • 401(k) plan with a company match to help secure your financial future.
  • Financial planning services to guide you in achieving your financial goals.
  • $7,000 contribution toward the purchase of your first home through our First-Time Homebuyer Program.
  • Paid time off, including a paid, week-long Holiday Break each year.
  • Three-week paid sabbatical after four years of service.
  • Paternal leave, including twelve weeks of paid maternity leave and two weeks of paid paternity leave.
  • Monthly remote-work reimbursement to assist with home office and internet expenses.
  • Pet care insurance and discounts to help support your pets’ health and well-being.
  • The opportunity to make a difference through N2GIVES, our program dedicated to fighting human trafficking and supporting other impactful causes.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM managementaccount managementservice performance analysiscontract supportonboardingrenewalsupsellingcross-sellingprocess documentationworkflow management
Soft Skills
communicationclient relationship managementproblem-solvingstrategic thinkingcollaborationtrust buildingrisk identificationescalation managementclient success focusremote teamwork