Underwriting Operations Manager

The Mutual Group

Operations Manager responsible for underwriting operations and team leadership. Collaborating on workflow management and performance optimization with the underwriting team.

Posted 6/12/2026full-timeArizona, Illinois, Iowa, New York, Pennsylvania • 🇺🇸 United StatesSeniorLead💰 $105,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

As the Operations Manager, Underwriting you will be responsible for the operational performance of the underwriting function, with two primary areas of accountability.
Leadership and development of the Underwriting Assistant (UA) team.
Management and optimization of workflow, service delivery, and operational productivity across the underwriting operation.
Ensure efficient and consistent workflow management across the underwriting lifecycle.
Maintain capacity planning and service delivery metrics for underwriting leadership.
Collaborate closely with the Underwriting Manager to align operational execution with portfolio priorities and production goals.
Attract, select, retain, lead, and develop a team of Underwriting Assistants.
Provide performance coaching and technical mentorship to Underwriting Assistants.
Own underwriting operational performance end-to-end.
Monitor submission, renewal and endorsement volumes and manage workload distribution across the team.
Maintain production dashboards and operational reporting to support underwriting leadership.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Insurance, Operations Management, Finance, or related field preferred.
7+ years of experience in insurance operations, underwriting support, or related functional area.
2+ years leadership or supervisory experience preferred.
Demonstrated experience managing production workflows and service standards.
Experience with commercial P&C underwriting operations preferred.
Strong understanding of underwriting life cycle and policy processing workflows.
Proficiency in underwriting systems and reporting tools.
Experience analyzing production metrics and operational KPIs.
Process improvement or Lean/Six Sigma exposure preferred.
Strong operational and organizational leadership capability.
Ability to manage competing priorities in a high-volume environment.
Analytical mindset with focus on efficiency and performance metrics.
Effective communication and cross-functional collaboration skills and interpersonal skills.
Strong coaching and talent development ability.

Benefits

Comp & perks

Competitive base salary plus incentive plans for eligible team members
401(K) retirement plan that includes a company match of up to 6% of your eligible salary
Free basic life and AD&D, long-term disability and short-term disability insurance
Medical, dental and vision plans to meet your unique healthcare needs
Wellness incentives
Generous time off program that includes personal, holiday and volunteer paid time off
Flexible work schedules and hybrid/remote options for eligible positions
Educational assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

underwritingworkflow managementservice deliverycapacity planningproduction metricsoperational KPIsprocess improvementLeanSix Sigmapolicy processing

Soft Skills

leadershipteam developmentperformance coachinganalytical mindsetorganizational leadershipcommunicationcross-functional collaborationinterpersonal skillstalent developmentability to manage competing priorities