Senior IT Analyst – Citizen Development

The Mosaic Company

Senior IT Analyst responsible for designing and governing Citizen Development program at Mosaic Company. Collaborating with stakeholders and ensuring compliance across enterprise applications.

Posted 5/5/2026full-timeTampa • Florida • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

AzureCloudServiceNow

About the role

Key responsibilities & impact

Design, implement, and govern the enterprise Citizen Development program, including operating models, standards, policies, guardrails, and maturity roadmap to enable safe and scalable business-led development.
Define, monitor, and enforce governance, compliance, intake, approval, and lifecycle management controls for all citizen-developed applications, automations, and workflows, including proactive identification of non ‑ compliance, risk escalation, and coordination of remediation or decommissioning actions.
Develop and oversee training, onboarding, certification, and enablement pathways for citizen developers; provide ongoing guidance, coaching, and solution oversight to ensure quality and compliance.
Partner with IT, Security, Risk, Architecture, Legal, and Privacy teams to define compliance requirements, resolve violations, approve exceptions where appropriate, and ensure enforcement actions align with enterprise risk tolerance.

Requirements

What you’ll need

Associate's Degree required, with a major in Computer Science or related field
Bachelor's Degree preferred
Microsoft Power Platform PL-900, (Preferred)
ITIL v4 Foundations, (Preferred)
Microsoft Azure AI Fundamentals AI-900 (Preferred)
5+ years' experience leading or governing low‑code/no‑code, automation, or digital enablement programs
3+ years' experience designing, enforcing, or operating IT governance, compliance frameworks, or operating models in an enterprise environment
Demonstrated experience managing policy adherence, non‑compliance remediation, and stakeholder conflict resolution in decentralized development models
Ability to apply judgment and risk‑based decision making in ambiguous scenarios
Comfort challenging business stakeholders constructively when standards are not met
Experience balancing enablement with control in federated or business‑led technology models
Ability to influence without direct management authority while maintaining firm governance boundaries
Ability to design and document standards, governance models, and technical guidance
Operational familiarity with Microsoft Power Platform, Microsoft CoPilot, ServiceNow App Engine, Microsoft 365, SharePoint, Teams, and cloud-based platforms
Strong verbal, written, listening and presentation communication skills
Strong organizational skills and attention to detail
Excellent analytical and troubleshooting skills
Strong interpersonal and teamwork skills
Ability to work with employees at all levels of the organization
Ability to adapt to a continually changing business and work environment and manage multiple priorities
Demonstrated critical thinking and decision-making skills
Continuous improvement mindset
Self-motivated, highly professional and results-oriented
Able to work flexible hours and be available for off-hours maintenance to critical systems as required
Ability to adjust on time sensitive tasks
Ability to provide excellent customer service without enabling poor customer behavior

Benefits

Comp & perks

11 paid holidays each year
401k with a company match and annual company contributions
Paid sick leave for when you need it
A robust benefits package which includes Medical, Dental, and Vision insurance
Outstanding growth opportunities, both within Mosaic and for your skillset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

low-code/no-code developmentautomationdigital enablementIT governancecompliance frameworkspolicy adherencerisk-based decision makingstandards documentationgovernance modelstechnical guidance

Soft Skills

influence without authorityconflict resolutioncritical thinkingdecision-makingadaptabilitycustomer serviceorganizational skillsanalytical skillsteamworkcommunication skills

Certifications

Associate's DegreeBachelor's DegreeMicrosoft Power Platform PL-900ITIL v4 FoundationsMicrosoft Azure AI Fundamentals AI-900