Operations Analyst

The Mortgage Law Firm

Operations Analyst tracking client directives, scorecards, audits, and performance metrics. Supporting mortgage servicers and financial institutions through accurate reporting and operational follow-through.

Posted 8/25/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational skills and attention to detail in managing client directives, performance reports, and operational data. Proficient in preparing reports and maintaining accurate records while ensuring compliance with client requirements and deadlines.

Highest-signal resume keywords

Client ReportingMortgage Default OperationsPerformance ReportingMicrosoft Excel ProficiencyDeadline Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReport PreparationQuality AssuranceTrackers MaintenanceOperational Performance Data Collection

Soft Skills

Attention to DetailOrganizationFollow-ThroughClear CommunicationSound Judgment

Tools & Technologies

Microsoft ExcelMicrosoft OutlookMicrosoft WordMicrosoft TeamsSharePointPower BI

Industry Keywords

Mortgage ServicingClient AuditsScorecardsDirectivesOperational Review

About the role

Key responsibilities & impact

Monitor assigned shared inboxes for client directives, scorecards, performance reports, deadlines, and related communications
Review incoming items, record required details, route work appropriately, and provide timely receipt confirmations when required
Redirect misrouted or unrelated communications to the appropriate department
Maintain scorecard logs, directive trackers, deadline calendars, reference matrices, and supporting documentation
Collect and organize scorecard results and operational performance data for managerial and operational review
Prepare recurring reports showing results, trends, open items, due dates, and follow-up status
Coordinate rebuttal support by gathering documentation, tracking deadlines, recording responses, and maintaining final submissions
Update written procedures, client requirement summaries, and reference materials when approved changes are received
Track directives, corrective actions, and client-requested changes through completion; follow up on overdue or incomplete items
Assist with operational portions of client audits by organizing requested documents, maintaining request lists, and tracking responses
Support implementation of new client requirements by distributing approved information and confirming assigned tasks are completed
Perform quality checks on reports, trackers, and communications before distribution
Escalate unclear requirements, conflicting instructions, missed deadlines, and material performance concerns to the Manager
Assist with dashboards, presentations, meeting materials, and other reporting needs as assigned

Requirements

What you’ll need

Associate or bachelor’s degree in Business Administration, Finance, Legal Studies, Data Analytics, or a related field preferred; relevant experience may be considered in place of a degree
Two or more years of experience in mortgage default operations, mortgage servicing, legal operations, client reporting, quality assurance, or a related environment preferred
Experience maintaining trackers, preparing reports, and coordinating deadline-driven work preferred
Experience with client scorecards, audits, directives, or performance reporting is beneficial
Strong attention to detail, organization, follow-through, and deadline management
Ability to review data, identify inconsistencies, and summarize findings in plain language
Proficiency with Microsoft Excel, Outlook, Word, Teams, and SharePoint; experience with Power BI or similar reporting tools preferred
Clear and professional written and verbal communication skills
Ability to manage multiple workstreams and maintain accurate records in a fast-paced environment
Working knowledge of mortgage default operations or mortgage servicing preferred
Sound judgment when handling client information, deadlines, and sensitive business matters

Benefits

Comp & perks

Remote work arrangement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions