The Mortgage Law Firm

QA Automation Engineer

• Modernize the automation portfolio by delivering new and enhanced workflows using Microsoft Power Platform (Power Automate Cloud, Power Automate Desktop where needed) and supported Azure services as appropriate
• Partner with business stakeholders to understand processes and identify migration priorities
• Assess existing automation use cases end-to-end (triggers, dependencies, data sources, credentials, SLAs) and translate them into Power Platform solution designs that improve reliability, observability, and maintainability
• Partner with cross-functional teams (operations, IT, development, security, business owners) to validate requirements, define acceptance criteria, and ensure automations meet business and compliance needs
• Establish and maintain delivery standards for automation artifacts, including solution packaging, environment strategy (Dev/Test/Prod), release approvals, and documentation
• Implement version control for all automation artifacts using Git with proper branching strategies
• Participate in the peer review process to ensure changes meet standards prior to release
• Develop RPA workflows using Power Automate Desktop (attended) and Power Automate Cloud flows (unattended), applying structured logic, error handling, and reusable components
• Implement workflow logic using expressions and data transformations (Power Fx, JSON parsing, string/date manipulation, validation rules)
• Build and maintain API-based integrations using HTTP/REST actions (OAuth/API keys where applicable), including robust handling of timeouts, throttling, and error responses
• Create supporting scripts/utilities as needed (e.g., PowerShell) to enable unattended execution and handle file/system tasks related to automation
• Manage solution dependencies, connection references, and environment variables across deployments
• Implement a repeatable deployment process for Power Platform solutions (Dev/Test/Prod promotion, release checklist, smoke tests, rollback steps), using available tools (Power Platform pipelines and/or Azure DevOps as appropriate)
• Implement a phased rollout approach for new Microsoft-based workflows, including parallel validation, controlled cutovers, and post-release stabilization as required
• Architect solutions for high-frequency unattended work (every 30 minutes, hourly, daily) with automatic recovery and retry logic
• Implement document processing automation with OCR capabilities for extraction from PDFs, scanned images, and forms
• Integrate with Microsoft 365 (SharePoint, Teams, Outlook, Excel), Azure services, SQL databases, and third-party APIs
• Provision, configure, and maintain the automation execution environment (Windows automation host/VM including PAD prerequisites, browser versions, automation dependencies, and scheduled task health; IT Support owns OS patching, network, and firewall changes)
• Manage service accounts/permissions required for unattended runs in coordination with IT/security; maintain connection references and credential rotation procedures
• Ensure proper handling of secrets, API keys, and connection credentials — never hardcoded, always vaulted
• Ensure sensitive data is handled using platform-native security controls and organizational standards
• Stabilize and operationalize existing automations (runbooks, alerts, failure triage) while delivering new Power Automate workflows
• Implement monitoring and alerting using Power Automate run history + Teams/email; integrate with existing monitoring when available
• Configure proactive alerts for failures, performance degradation, and anomalies with appropriate escalation paths
• Maintain operations runbooks for incident response, troubleshooting procedures, and known issue workarounds
• Provide production support and continuous improvements for business-critical automations, including failure triage, stakeholder communication, and coordination of escalations with IT/security/vendors as needed; provide support during business hours and coordinate after-hours response for critical workflows per IT policy
• Conduct root cause analysis (RCA) for production incidents and implement preventive measures
• Ensure adequate logging/audit trails to support troubleshooting and compliance requirements
• Maintain audit logs for automation activities as supported by the platform and organizational policy
• Build exception handling with intelligent retry logic, exponential backoff, and clear escalation/disable rules for repeatedly failing runs
• Analyze automation metrics to identify optimization opportunities and capacity planning needs
• Implement continuous improvement cycles based on operational data and user feedback
• Create comprehensive technical documentation: solution architecture, process design documents, deployment guides, and operational runbooks
• Provide training and support to end users on migrated automation processes
• Participate in architecture reviews and knowledge sharing sessions with the broader IT team.

Power Platform Automation Engineer

Paralegal

• Assist the Attorney and other team members in preparing pleadings, motions, petitions, etc.
• Perform legal research in relation to litigation matters.
• Organize and maintain case files.
• Prepare legal documents and file them with various courts.
• Schedule, coordinate, and monitor court hearing dates and deadlines.
• Understand court procedures and access local rules.
• Track hourly billable time worked as required.
• Manage client compliance requirements in a timely manner.

Civil Litigation Paralegal

Billing Specialist

• Learn and apply client‑specific deadline requirements, including proper documentation standards, prerequisites, and the use of specialized technology platforms.
• Maintain accurate updates in the case management system, documenting efforts, status changes, and any impediments affecting billing workflows.
• Stay informed on industry practices and ongoing updates issued by the firm and its clients.
• Generate and submit invoices using both automated tools and manual processes as required.
• Provide clients with projected fees and costs in accordance with state, business line, client, and investor guidelines.
• Submit fee requests in alignment with internal matrix mapping and firm standards.
• Manage collection efforts for invoice‑specific issues and resolutions.
• Conduct research or collaborate with management and cross‑functional teams to address gaps impacting billing processes.
• Coordinate with internal and external partners to ensure smooth and efficient billing operations.
• Perform additional duties and support tasks as assigned.

• Preparation of motions, judgments and stipulations, objections, complaints, notices and orders.
• Researches and retrieves relevant documents from various client databases.
• Updates appropriate information in various client databases.
• E-files documents with various courts.
• Calendaring.
• Sets up court hearings and meetings.
• Tracks and prioritizes inventory of cases, impediments for resolution, and escalates the need for resolution on new exceptions or other non-routine matters.
• Performs other related duties as assigned by management.