Provide administrative support to the Home Ownership & Commercial Team, including maintaining records, preparing documentation, and managing correspondence.
Assist with the sale and resale of shared ownership properties, ensuring all legal, financial, and administrative requirements are met.
Support leasehold administration, including processing assignments, subletting, and lease extensions.
Handle commercial lettings, including lease agreements, rent reviews, and tenant queries.
Liaise with internal departments, external agencies, and stakeholders to ensure smooth coordination and delivery of services.
Respond to customer enquiries and provide excellent customer service, resolving issues in a timely and efficient manner.
Contribute to the continuous improvement of processes and procedures within the Home Ownership & Commercial Team.
Requirements
Provide administrative support to the Home Ownership & Commercial Team, including maintaining records, preparing documentation, and managing correspondence.
Assist with the sale and resale of shared ownership properties, ensuring all legal, financial, and administrative requirements are met.
Support leasehold administration, including processing assignments, subletting, and lease extensions.
Handle commercial lettings, including lease agreements, rent reviews, and tenant queries.
Liaise with internal departments, external agencies, and stakeholders to ensure smooth coordination and delivery of services.
Respond to customer enquiries and provide excellent customer service, resolving issues in a timely and efficient manner.
Contribute to the continuous improvement of processes and procedures within the Home Ownership & Commercial Team.
Experience in a similar administrative role, preferably within the housing/property sector.
Strong attention to detail and accuracy in record-keeping and documentation.
Excellent organisational and time management skills, with the ability to prioritise tasks effectively.
Good communication and interpersonal skills, with the ability to liaise professionally with colleagues, customers, and stakeholders.
Proficiency in using computer systems and software, including MS Office.
Knowledge of shared ownership schemes and leasehold administration processes is desirable.
An understanding of property management and relevant legislation would be advantageous.