Account Manager

• Be the heartbeat of the client relationship by providing clear, consistent, and timely communication in real-time.
• Lead the rhythm of delivery by providing work, timeline, and budget updates, coordinating status meetings, and flagging blockers or risks to the client.
• Participate in briefings to capture client requirements and reporting needs.
• Capture and distribute feedback, and follow-up on any action points to ensure nothing slips through the cracks.
• Support your Account Director by growing relationships with clients through continuous responsive communication, solutions, and by managing appropriate expectations.
• Rally the right team members to align on shared responsibilities, processes, resourcing, and delivery tasks to bring campaigns to life.
• Translate client briefs into clear production plans and energize the team with the details when facilitating kickoff meetings.
• Keep work moving, deadlines clear, and actions sharp so the team can focus on delivering their best.
• Champion resilience by spotting roadblocks and challenges early-on and finding creative solutions to overcome them.
• Review work with a critical but constructive eye, to ensure it meets expectations and is ready to “wow” the client before it reaches them.
• Create project estimates, quotes, and statements of work with precision, supported by your Account Director.
• Manage project finances and administration by raising PO’s and invoices, and maintaining accurate forecast data to ensure projects stay commercially healthy.
• Keep a close eye on budgets and profitability, flagging risks to your Account Director early and helping the team stay focused on what’s possible.
• Dive into your client’s world by taking a vested interest in understanding their business and industry and sharing relevant details across your team.
• Stay connected on programme and campaign performance, and liaise with your team to share insights and actionable recommendations that sharpen impact.
• Learn the breadth of tmp’s services and be ready to show how we continually bring value to each and every partnership.
• Identify opportunities for tmp to extend our scope of work within existing projects and collaborate with your Account Director to move them forward and bring them to life.
• Lean into tmp’s values of being entrepreneurial, resilient, and human in how you lead both clients and teams.
• Bring energy, positivity, and a challenger mindset that helps us all continue to raise the bar.

Account Manager

Account Manager, SMB

Senior Account Manager

Commercial Account Manager

Account Manager

Manager, Account Management – SMB