Vice President, Client Support

. Lead the Training Operations team, ensuring a seamless experience for all training participants .

Posted 4/21/2026full-timeRemote • 🇺🇸 United StatesLead💰 $96,225 - $127,667 per yearWebsite

Key responsibilities & impact

Lead the Training Operations team, ensuring a seamless experience for all training participants
Support clients in navigating access to public trainings and troubleshooting issues
Own participant communication and experience of registration and logistics
Use data to inform strategy for training registration and logistics
Develop and retain diverse staff while maintaining a high bar for performance
Manage the training management system (currently Arlo) and vendor relationships
Manage overall client contract process for TMC services and products.

What you’ll need

Demonstrated success in managing a diverse, high-performing, and human-centered team
Effective delegator and communicator across lines of racial and gender difference
Experience managing complex projects with multiple stakeholders
Understanding of systemic and implicit biases and inequities related to race, gender, and identities
Ability to center equity, justice, inclusion, and belonging in all aspects of the work
Experience using databases and web-based systems to manage information accurately.

Comp & perks

90% of premiums covered by TMC for employees; 80% covered for spouses, domestic partners, and dependents
Life and Long-Term disability insurance and an Employee Assistance Program at no cost to employees
Option to enroll in pre-tax health and dependent care flex spending accounts
Hardship Fund for staff and loved ones in financial hardship
3.5% employer contribution to retirement fund with no match required
$100 per month stipend towards cell phone and internet
Generous time off (including 4 weeks of paid vacation for full-time staff) and closure for 2 weeks at the end of the year.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

team managementeffective communicationdelegationproject managementhuman-centered approachequityjusticeinclusionbelongingunderstanding of biases