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Customer Support Executive, Part Time
The Lettings HubCustomer Support Executive helping tenants to get their dream home through referencing applications. Engaging with customers via phone, live chat, and email in a highly targeted contact center.
About the role
Key responsibilities & impact- Pro actively working to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurements.
- Helping tenants to get their dream home through meeting and exceeding targets.
- Professionally supporting our customers with high levels of accuracy (this is super important) with great care and diligence via phone, live chat and email.
Requirements
What you’ll need- Previous experience working in a highly targeted and fast-moving contact centre is highly desirable - we will prioritise applications with this experience, but it isn't essential.
- Customer centric mindset allowing you to quickly identify and understand the needs of our different customers.
- Have great attention to detail and can easily identify inconsistencies.
- It would also be great if: you have previous experience in conducting credit or ID checks or working within the lettings industry.
- You’re super organised and have proven your ability to prioritise effectively.
Benefits
Comp & perks- Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally!
- Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health.
- 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement.
- Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals.
- Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics.
ATS Keywords
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Soft Skills
customer centric mindsetattention to detailorganisational skillsability to prioritisecommunication skillsaccuracydiligence