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VIP Account Manager
The LeafletVIP Account Manager for Hard Rock Digital engaging and managing premium customer relationships in Michigan. Focusing on satisfaction and retention of high value clients through bespoke service.
Tech Stack
Tools & technologiesOracleTableau
About the role
Key responsibilities & impact- Develop and maintain existing premium customer relationships
- Develop account plans to maximize client business and product awareness
- Meet with and manage VIP customers
- Partner with VIP management to ensure budget and KPI’s are managed
- Ensure timely reporting on all account activity and KPIs
- Maintain relevant intelligence and business information within the CRM tool
- Retrieve reports to monitor and analyze data for account retention
- Work with relevant people to design and deliver local events strategy
- Provide exceptional bespoke service to high value clients
- Assist in mentoring and training new VIP Hosts
- Lead special projects to elevate VIP value propositions
Requirements
What you’ll need- Passionate about the industry
- Exemplary interpersonal skills
- Proven track record in providing white glove customer service
- Ability to pivot on demand and solve problems creatively
- Ability to obtain and hold industry regulator employee licensing
- Experience as a brand and product representative preferred
- Knowledge of the sports betting industry and products
- Extensive working knowledge of Casino and Sportsbook products
- Previous experience using CRM tools such as Salesforce/Oracle/Zendesk
- Previous experience using Analytical Platforms such as Tableau, Power BI or Amplitude
Benefits
Comp & perks- Competitive pay and benefits
- Flexible vacation allowance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM toolsSalesforceOracleZendeskAnalytical PlatformsTableauPower BIAmplitudeCasino productsSportsbook products
Soft Skills
interpersonal skillscustomer serviceproblem solvingmentoringtrainingcommunicationrelationship managementevent planningstrategic thinkingadaptability
Certifications
industry regulator employee licensing