Manager – Trading Hypercare

The Leaflet

Manager for Hypercare function within Hard Rock Digital, overseeing commercial performance of high-risk customer accounts. Leading a team to analyze customer behavior and execute tailored trading strategies.

Posted 4/23/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensuring material changes in high-risk customer behaviour are identified early and acted on before meaningful margin or exposure impact occurs
Designing and executing tailored trading strategies for high-stakes accounts to ensure optimal profitability while managing risk
Delivering detailed, data-driven reports on customer performance and actionable recommendations during regular stakeholder meetings
Forensically monitoring customer activity to identify syndicates, professional and coordinated activity leveraging new routes to clean accounts
Leading, coaching and developing a high-performing Hypercare team with strong commercial judgement and analytical rigor

Requirements

What you’ll need

5+ years of experience in High Value Customer Analysis, with at least 2 years in a leadership role
Proven track record of managing high-performing teams and developing talent
Deep understanding of trading principles, risk management frameworks, and sports betting market dynamics
Advanced analytical skills with expertise in customer behaviour analysis and data-driven strategy development
Strong experience managing high-value accounts with significant business impact
Excellent stakeholder management skills, with the ability to influence and communicate effectively with senior leadership
Demonstrated ability to build and improve operational processes and drive continuous improvement
Strategic thinker with strong operational execution capabilities, able to own outcomes rather than activities
Ability to work effectively in a fast-paced, evolving environment
In-depth knowledge of US sports and the sports betting industry landscape

Benefits

Comp & perks

Competitive pay and benefits
Flexible vacation allowance
Flexible work from home or office hours
Startup culture backed by a secure, global brand
Opportunity help shape the future strategy of the Sportsbook

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

high value customer analysistrading strategiesrisk management frameworkscustomer behaviour analysisdata-driven strategy developmentoperational processescontinuous improvementanalytical rigorstakeholder managementcommercial judgement

Soft Skills

leadershipcoachingteam developmentinfluencingcommunicationstrategic thinkingoperational executionadaptabilityproblem-solvingdecision-making