Senior Account Manager – MICE

The Leading Hotels of the World

Senior Account Manager responsible for MICE sales and client relationships for exclusive hotels. Mentoring junior team members and supporting the development of this segment in the luxury hotel industry.

Posted 4/26/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Provide personalized strategic account management to LHW best customers (Strategic, managed and business development accounts) within the MICE & GROUPS segment
Research and develop new clients and leads, promoting The Leading Hotels of the World brand as well as our Member Hotels
Work towards set revenue targets and goals within the assigned segments
Conduct educational webinar and training sessions for member hotels to support their development in the MICE sector
Provide consultative and strategic advice to our hotels on revenue growth opportunities in the segment
Liaise with internal team and hotel colleagues to ensure a smooth and successful handling of any enquiry
Plan and execute a calendar of events within the MICE/Groups segment and run these events from start to finish
Uncover new business opportunities and exposure possibilities for our hotels (ie attendance in external events)
Manage the Entertainment Account Executive
Provide and produce regular reporting on sales performance, forecasted group business, and pipeline development
Support the Sales Team with conducting client research and acquisition when appropriate
Effective and constant CRM (Salescloud) usage to ensure sales effectiveness and delivery according to company standards
Representing the brand and member hotels as well as the LHW business principles and values at various events, including trade fairs, LHW road shows and showcases
Event support - assistance in overall planning and organization process of Showcases, Roadshows, Leading by Invitation Events.
Stay informed on industry trends, competitor strategies, and market dynamics to effectively position the hotel and secure group business.

Requirements

What you’ll need

2-5 years of experience in a similar role (either in a GSO capacity or on property)
Excellent communication skills, verbal and written with fluent English
Excellent listening, negotiation, and facilitation skills
Quantitative and prioritization skills, plus outstanding organization skills with attention to detail
Ability to multi-task and work on multiple accounts and requests effectively
Ability to work independently and managing own initiatives
Cultural sensitivity, internationally minded
Work under a high workload and tight deadline
Proficient in MS-Office, particular Word, and Excel, as well as Salesforce.com experience (advantage but not essential)
Flexible team player with excellent interpersonal skills
Interest to learn and explore new business opportunities

Benefits

Comp & perks

Competitive package and benefits
Training and development
Career Development Opportunities
Global Exposure
Flexible and Trusting Work Culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementbusiness developmentrevenue growthclient researchsales performance reportingevent planningnegotiationfacilitationquantitative skillsorganizational skills

Soft Skills

communication skillslistening skillsattention to detailmulti-taskingindependencecultural sensitivityflexibilityinterpersonal skillsorganizational skillstime management