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Investigations Manager
The Law Debenture GroupInvestigations Manager overseeing workplace investigations for Safecall, a whistleblowing service provider. Managing investigators, client delivery, quality, compliance and operational growth.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing workplace investigations, ensuring compliance with legal and regulatory requirements, and leading teams of investigators. Proficient in developing operational processes and quality frameworks while maintaining high standards of documentation and client communication.
Highest-signal resume keywords
Workplace Investigations ManagementTeam Leadership and Performance ManagementEmployment Law and Regulatory ComplianceOperational Process DevelopmentCase Management Systems Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workplace InvestigationsQuality AssuranceOperational ProcessesInvestigation ReportingCase ManagementRegulatory ComplianceData ProtectionPerformance OversightResource AllocationBilling Management
Soft Skills
Organizational SkillsCommercial AwarenessStrategic ThinkingCommunication SkillsClient Relationship Management
Tools & Technologies
Investigation Management Systems
Industry Keywords
Professional ServicesHR ConsultancyLegal EnvironmentRegulatory MattersWhistleblowingFraud InvestigationsGrievance HandlingConduct Investigations
About the role
Key responsibilities & impact- Oversee day-to-day delivery of all Safecall investigations
- Allocate the appropriate investigator to each matter and act as first point of contact throughout each case
- Agree terms of reference with commissioning managers
- Review investigation reports before delivery to clients
- Lead high-profile, sensitive and complex investigations and investigate directly when required
- Ensure accurate case records, billable hours, communications and documentation are maintained
- Ensure governance, quality assurance and compliance across investigative practices
- Lead and manage consultant investigators, including direction, performance oversight and professional development
- Recruit and onboard additional investigators and maintain panel standards
- Build capability and succession within the investigations function
- Support adoption of emerging technologies and AI-assisted investigation techniques
- Work with Business Development, Account Management and Enterprise Management on leads, proposals and contracts
- Meet prospective and existing clients and present Safecall’s investigations capability
- Act as subject matter expert on workplace investigations for sales activity, webinars, roundtables and thought leadership
- Serve as senior escalation point for complex, sensitive or high-risk client matters
- Ensure regular client communication and support resolution of billing, scope and fee disputes
- Confirm accurate case and time data to support invoicing
- Maintain and improve quality control systems, investigative methodologies and operational processes
- Monitor service performance, investigator utilisation and quality standards
- Ensure compliance with legal, regulatory and data protection requirements
- Provide regular MI and reporting on case volumes, utilisation, pipeline, quality and operational performance to the Strategic Relationship Director
- Support forecasting, capacity planning and resource allocation
- Contribute to systems, reporting frameworks and management information development
Requirements
What you’ll need- Significant experience of conducting and managing workplace investigations across conduct, grievance, whistleblowing, fraud and regulatory matters
- Proven ability to lead and manage teams or panels of investigators, including work allocation, performance management and quality assurance
- Strong understanding of employment law, regulatory requirements and data protection obligations related to workplace investigations
- Experience developing operational processes, quality frameworks and governance arrangements
- High standard of written English
- Ability to produce and review clear, structured and legally robust investigation reports
- Excellent organisational and case management skills
- Ability to oversee multiple investigations simultaneously
- Strong commercial awareness and understanding of professional services delivery, billing and resource management
- Ability to balance strategic thinking with hands-on operational delivery in a growing business
- Experience of case management or investigations management systems is desirable
- Background in professional services, HR consultancy, law enforcement, legal or regulatory environments is advantageous
- Willingness to undergo credit and criminal record checks as part of the referencing process
Benefits
Comp & perks- Competitive salary with performance bonus scheme
- Generous pension contribution
- Full healthcare cover
- Health cash plan
- Life assurance
- Buy/sell annual leave scheme