The Last Mile

QA Automation Engineer

• The Network Automation Engineer is engaged with all aspects of networking technology for The Last Mile, including internal infrastructure, remote staff connectivity, and networks supporting the program's services.
• This includes involvement in the selection process for hardware, cabling, vendors, tooling, authentication, and network platforms in support of organizational requirements and designing their implementation, all the way through deployment, monitoring, managing operational support, and maintenance.
• This role is also responsible for managing and supporting our zero-trust network infrastructure and ensuring the organization maintains suitable controls and audit mechanisms.
• Evaluate organizational network needs and priorities, develop and enhance existing technical infrastructure to meet future organizational needs
• Prioritize efforts, support escalations, and drive resolutions promptly
• Monitor network infrastructure and respond to alerting
• Troubleshoot availability, security, and performance issues, including network traffic identification
• Maintain deployment lifecycle with hardware refreshes and automated deployment of rolling updates
• Field and develop organization requirements and solutions which maintain our security posture and performance needs.
• Participate in peer review of solution designs, incorporating feedback and providing guidance to other team members

Network Automation Engineer

Manager

• Lead day-to-day implementation of housing component of The Last Mile’s Adult Reentry Grant (ARG) funded by BSCC, including participant support, compliance reporting, and coordination with external evaluation partner.
• This is a Los Angeles-based role that will work remotely, with frequent in-person meetings and partner engagement in the region.
• Case Management (Primary Function): Serve as the primary point of contact for justice-impacted participants placed through the ARG in Los Angeles. Provide individualized case management to 14–18 participants annually (approx. 50 over three years).
• Grant Management & Compliance: Lead all case-related reporting and documentation required by BSCC; support data collection; provide updates to grants team and BSCC; coordinate with external evaluation firm.
• Community & Partner Collaboration: Build relationships with housing providers, transitional housing programs, and reentry service organizations in Los Angeles; participate in regional coalitions; represent The Last Mile at partner meetings.

Network Automation Engineer

Housing and Reentry Case Manager