Customer Engagement Representative

The Language Doctors

Customer Engagement Representative being first point of contact for client requests in a U.S.-based language services company. Managing inquiries via various channels and ensuring positive customer experiences.

Posted 5/11/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Respond to inbound leads quickly and professionally (emails, calls, forms, live chat)
Qualify requests by gathering all required information (service type, language, duration, deadlines, etc.)
Provide initial cost estimates and explain service policies and conditions to set clear client expectations
Work with the Production team to confirm final pricing and ensure a seamless project handoff
Track all interactions and updates in the CRM system
Maintain excellent client relationships and ensure a positive customer experience
Follow up with clients to ensure their needs are met and projects move forward
Identify opportunities to recommend additional services when appropriate
Share feedback on client interactions to help improve the inbound process and conversion rates
Answer the Main Sales Line in coordination with other representatives
Assign and create deals in HubSpot for new OTR leads
Redirect complex client requests to the Sales Manager when necessary
Execute quarterly upselling and cross-selling campaigns via email and phone

Requirements

What you’ll need

1–2 years of experience in inbound sales, inside sales, or customer support (B2B or B2C)
Both oral and written English proficiency (at a minimum, C1 advanced level) is required
Knowledge of Spanish or other languages is a plus
Strong interpersonal and communication skills; ability to build trust quickly
Organized, detail-oriented, and comfortable managing multiple client requests simultaneously
Familiarity with CRM systems (HubSpot preferred)
Problem-solver with a proactive and results-driven mindset

Benefits

Comp & perks

The Language Doctors, Inc. is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

inbound salesinside salescustomer supportcost estimationupsellingcross-selling

Soft Skills

oral communicationwritten communicationinterpersonal skillsorganizational skillsdetail-orientedproblem-solvingproactive mindset