The Language Doctors

Software Engineer

• Remove backdoors, malware, injected code, and unauthorized admin access
• Secure and harden WordPress installations (themes, plugins, permissions, database)
• Troubleshoot performance, plugin conflicts, and PHP/MySQL issues
• Review and optimize Cloudflare (WAF, caching, DNS, SSL/TLS)
• Connect and configure Stripe on the website backend API keys, webhooks, checkout flows, testing → production
• Manage backups, staging environments, and safe deployment procedures
• Document findings and recommend security improvements

Website Developer

Customer Success Manager

• Respond to inbound leads quickly and professionally (emails, calls, forms, live chat)
• Qualify requests by gathering all required information (service type, language, duration, deadlines, etc.)
• Provide initial cost estimates and explain service policies and conditions to set clear client expectations
• Work with the Production team to confirm final pricing and ensure a seamless project handoff
• Track all interactions and updates in the CRM system
• Maintain excellent client relationships and ensure a positive customer experience
• Follow up with clients to ensure their needs are met and projects move forward
• Identify opportunities to recommend additional services when appropriate
• Share feedback on client interactions to help improve the inbound process and conversion rates
• Execute quarterly upselling and cross-selling campaigns via email and phone

Website Developer

Customer Engagement Representative