Senior Analyst, o9 Demand Capabilities

The Kraft Heinz Company

Sr. Analyst for o9 Demand Capabilities in Supply Chain at Kraft Heinz.

Posted 6/26/2026full-timeChicago • Illinois, Pennsylvania • 🇺🇸 United StatesSenior💰 $89,800 - $112,200 per yearWebsite

About the role

Key responsibilities & impact

Partner with business stakeholders to elicit and document requirements for new and enhanced o9 functionality; develop supporting process maps as needed
Evaluate how the recommended enhancements are expected to impact KPIs
Plan and execute user acceptance testing (UAT) for new feature releases; document results and obtain release sign-off prior to production deployment
Develop and deliver change management plans for new o9 feature releases
Coordinate end-user enablement, including training schedules, training materials, hyper-care support, and desk-side pairing
Perform post-production validation for new releases; collect and synthesize user feedback through quarterly surveys
Create and administer quarterly NPS surveys; summarize insights and recommendations for the product/team roadmap
Lead product demonstrations for end users, stakeholders, and broader Supply Chain teams
Provide stakeholder updates on new capabilities through Sprint Reviews and other Agile ceremonies (sprint planning, backlog refinement, sprint goals, reviews)
Recommend release timing and sequencing for promoting new functionality into the o9 production environment
Recommend configuration work assignments based on team member expertise, prior solution experience, and strengths
Collaborate with the o9 Operations SME to ensure operational readiness and that training documentation is current
Partner with Modelling SMEs during testing to validate functionality and solution performance as required

Requirements

What you’ll need

Bachelor’s degree in Supply Chain, Engineering, Business, Logistics, or a related field
2+ years of experience in a demand planning and/or forecasting role
Demonstrated ability to manage cross-functional relationships with internal and external stakeholders
Proficiency in Excel and working knowledge of Microsoft Office (PowerPoint, Word, Outlook)
Experience in a large-scale Food & Beverage (CPG) manufacturing environment (Preferred)
Experience with o9 Demand Planning (or similar forecasting/planning platforms) (Preferred)
Familiarity with Agile delivery methods and tools such as Jira (e.g., backlog refinement, sprint ceremonies, user stories) (Preferred)
Experience providing day-to-day technical and design direction (e.g., requirements clarification, solution design support, testing/UAT coordination) (Preferred)

Benefits

Comp & perks

Coverage for employees (and their eligible dependents) through affordable access to healthcare
Protection and saving for the future, we offer plans tailored to meet you and your family’s needs
Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families
Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
Emotional – Employee Assistance Program, Wellbeing Programs, Family Support Programs
Financial – 401k, Life, Accidental Death & Dismemberment, Disability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

demand planningforecastinguser acceptance testingchange managementpost-production validationNPS surveysstakeholder updatesconfiguration work assignmentssolution design supportrequirements clarification

Soft Skills

cross-functional relationship managementcommunicationcollaborationtraining facilitationfeedback synthesisleadershiporganizational skillsproblem-solvingadaptabilitystakeholder engagement