Lead, Functional Capabilities, Learning – Operations, Procurement, GBS

The Kraft Heinz Company

Lead strategy, design, and execution of functional capability-building programs for Operations and Procurement. Drive performance and strengthen organizational effectiveness while collaborating with functional leadership.

Posted 6/9/2026full-timeChicago • Illinois • 🇺🇸 United StatesSenior💰 $141,500 - $176,900 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

learning program designcapability buildingstakeholder managementneeds assessmentcurriculum developmentchange managementperformance metricsdata analysisblended learningdigital learning platforms

Soft Skills

leadershipcommunicationcollaborationorganizational effectivenessstrategic thinkingproblem-solvingadaptabilityknowledge sharingcommunity buildingfacilitation

Tools & Technologies

learning management systemsperformance support toolsdata analytics toolsdigital platformscontent management systemsvendor management systemsproject management toolscollaboration softwarevirtual learning environmentscommunication platforms

Industry Keywords

OperationsProcurementGBSShared Services Center Modeltalent developmentfunctional excellencebusiness strategycapability frameworksperformance gapscontinuous improvement

About the role

Key responsibilities & impact

Lead the Global strategy, design, and execution of functional capability-building and learning programs for Operations, Procurement and GBS
Translate business priorities into scalable capability solutions that drive performance, enable behavior change, and strengthen organizational effectiveness globally
Ensure learning interventions strengthen critical skills, improve performance, and support business priorities through scalable, measurable, and modern learning solutions
Co-own and evolve the global capability roadmap aligned to business strategy for Operations, Procurement and GBS
Define functional capability frameworks for Operations, Procurement and GBS (skills/competency models, proficiency levels, role-based learning paths)
Co-facilitate Capabilities Council, supporting the Head of Global Capabilities and Learning for Operations, Procurement and GBS
Partner with functional leadership to identify current/future skill needs aligned to strategy, innovation roadmap, and operating model changes
Establish governance for learning prioritization, intake, and portfolio management
Build an integrated ecosystem across people, process, data and technology
Conduct needs assessments using data (performance gaps, capability diagnostics, stakeholder input, business KPIs)
Design blended learning solutions (digital, virtual, in-person, on-the-job) tailored to functional audiences
Create structured curricula for key populations (e.g., brand/portfolio teams, insights, digital marketing, product development, regulatory/quality interfaces as applicable)
Manage end-to-end delivery of learning programs, including scheduling, communications, facilitation plans, and learner support
Build communities of practice and enable knowledge-sharing, playbooks, toolkits, and best-practice repositories
Coordinate with internal SMEs and external vendors; ensure content quality and functional relevance
Serve as the learning partner for Operations, Procurement and GBS leaders, HR/People teams, and Global/L&D COEs
Align with adjacent functions (e.g., Commercial Excellence, R&D, Marketing, Legal, Finance, Medical/Regulatory, Quality, Supply) where cross-functional capability building is needed
Drive adoption through change management and leader engagement
Define success metrics (participation, completion, proficiency uplift, application on-the-job, business impact)
Monitor program effectiveness and continuously improve content and delivery using learner feedback and performance data
Manage learning budget and vendor performance against SLAs and outcomes
Identify synergies, standardization and continuous improvement opportunities

Requirements

What you’ll need

Bachelor’s degree required (Business, Supply Chain Operations, Procurement, Science/Engineering, HR, Learning/OD, or related); advanced degree a plus
5–8+ years of experience in learning/capability building, talent development, or functional excellence (preferably supporting Operations, Procurement or GBS – Shared Services Center Model)
Demonstrated experience designing and delivering scaled learning programs and managing stakeholders across levels
Familiarity with modern learning methods (blended learning, digital learning platforms, cohort-based learning, performance support)

Benefits

Comp & perks

Coverage for employees (and their eligible dependents) through affordable access to healthcare
Protection and saving for the future, we offer plans tailored to meet you and your family’s needs
Wellbeing events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle
Paid Time Off
Company Holidays
Leave of Absence
Flexible Work Arrangements
Recognition
Training
401k
Life Insurance
Accidental Death & Dismemberment
Disability